Summary
Overview
Work History
Education
Skills
Personal Information
Contact
Timeline
Lavantay Hudson

Lavantay Hudson

Stockbridge,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Teaching Employees how to use new tools or software.

Which can lead to improved business outcomes.

Overview

5
5
years of professional experience

Work History

Training Ambassador

Wayfair
03.2024 - Current
  • Mentored new training ambassadors by sharing best practices and providing constructive feedback on their performance.
  • Actively sought feedback from stakeholders about the program's effectiveness, using the insights gathered to refine delivery techniques.
  • Implemented innovative teaching methods, ensuring up-to-date knowledge transfer and skill development among participants.
  • Maximized training impact by tailoring content to suit diverse learning styles and preferences of attendees.
  • Picking online orders

Canvasser

New Georgia Project
03.2024 - 11.2024
  • Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
  • Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
  • Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
  • Discussed customer feedback with management to optimize customer experience.

Call Center Customer Service Representative

Chime Solutions FirstNet
01.2023 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Help customer with bills review for better understanding.
  • Process payments and sign customer up for auto pay.

Inventory Specialist

Hertz Car Rental
01.2022 - 01.2023
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed physical inventory counts each month.

Online Grocery Associate , Customers

Walmart
01.2021 - 08.2021
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Updated account information to maintain customer records.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • loaded customer vehicles when they pick up order.
  • Provided each customer with exceptional service by listening to their concerns and answering their question.

Routing and Dispatching

Perry Ellis International
06.2020 - 01.2021
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Respond to Emails and create BOL.

Education

High School Diploma -

Savannah High School, Savannah, GA
05.2019

Skills

  • Call center operations
  • Retail store support
  • Route dispatch
  • Order fulfillment
  • Shipping procedures understanding
  • Report preparation
  • Training delivery
  • Training facilitation
  • Time management
  • Team building
  • Self motivation

Personal Information

Title:

Contact

Stockbridge, Ga 30281

Timeline

Training Ambassador - Wayfair
03.2024 - Current
Canvasser - New Georgia Project
03.2024 - 11.2024
Call Center Customer Service Representative - Chime Solutions FirstNet
01.2023 - 03.2024
Inventory Specialist - Hertz Car Rental
01.2022 - 01.2023
Online Grocery Associate , Customers - Walmart
01.2021 - 08.2021
Routing and Dispatching - Perry Ellis International
06.2020 - 01.2021
Savannah High School - High School Diploma,
Lavantay Hudson