Lavanya Chandrasekaran
Tomball,TX
Summary
Dynamic office manager with a proven track record at Greater Houston Diabetes and Endocrinology, excelling in customer service and organizational skills. Enhanced team productivity through effective delegation and streamlined operations, while maintaining confidentiality and managing vendor relationships. Developed comprehensive training programs, fostering a positive work environment and ensuring compliance with safety protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Greater Houston Diabetes and Endocrinology
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for six employees.
Assistant Manager
CBB Bank
04.2016 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
New Account Specialist
Hanmibank
09.2007 - 07.2011
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Increased overall customer satisfaction by providing personalized support and addressing account issues promptly.
- Assisted clients in selecting suitable financial products based on their unique needs and objectives.
- Boosted new account acquisition by developing and implementing targeted sales strategies.
- Maximized account retention through consistent follow-up and proactive communication with clients.
- Consistently surpassed individual sales targets while contributing meaningfully to team-wide success metrics.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ05-2006
Associate of Science - Business Administration
MTI
Houston, TX03-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll and budgeting
Certification
Business Development from American Bankers Association 2009
Languages
Hindi
Native or Bilingual
Timeline
Office Manager
Greater Houston Diabetes and Endocrinology
01.2022 - Current
Assistant Manager
CBB Bank
04.2016 - 05.2019
New Account Specialist
Hanmibank
09.2007 - 07.2011
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business Administration
MTI
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