Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lavanya Kanuka

Cumming,GA

Summary

Dynamic and adaptable professional with a proven track record at Blue Cross and Blue Shield of Arizona, excelling in customer service and conflict resolution. Known for a friendly demeanor and strong teamwork skills, I effectively manage high-stress situations, ensuring customer satisfaction and loyalty through empathetic communication and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Forsyth County Schools

Substitute Teacher
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Blue Cross and Blue Sheild of Arizona
02.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pier 1 Imports

Cashier
11.2016 - 12.2018
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Biochemistry

Sri Krishna Devaraya University
Kurnool , AP
04-2008

Biotechnology

Sri Krishna Devaraya University
Kurnool, AP India
04-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

Hindi
Limited Working
English
Full Professional
Telugu
Native or Bilingual

Timeline

Forsyth County Schools

Substitute Teacher
09.2024 - Current

Customer Service Representative

Blue Cross and Blue Sheild of Arizona
02.2024 - 08.2024

Pier 1 Imports

Cashier
11.2016 - 12.2018

Biochemistry

Sri Krishna Devaraya University

Biotechnology

Sri Krishna Devaraya University

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