Lavanya Mathur
Chicago,IL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Learning & Talent Development Executive
Air India SATS
07.2024 - 04.2025
- Directed Regulatory Requirements Analysis, translating complex IATA Chapter 11 compliance needs into curriculum specifications and ensuring 100% training compliance
- Achieved an 80% increase in Net Promoter Score through e-learning content by rigorously analyzing user feedback and iteratively redesigning modules, confirming the success of data-driven product iteration
- Established formal skills assessments/surveys to monitor performance gaps, streamlining the product improvement cycle
- Developed and mapped a training model triggered by specific employee performance data, optimizing training ROI and minimizing operational risk across operations teams
Product Intern
Novelio Technologies (Northstarz.AI)
05.2024 - 07.2024
- Managed Quality Assurance testing for a new recruitment system prototype, identifying and documenting over five critical data errors in the Applicant Tracking System module before its final release
- Collaborated with the Product Lead to enhance the AI scoring model's predictive accuracy by 90%, specifically validating training data against weighted parameters defined by high-performing job descriptions
- Developed internal reporting visuals, translated complex audio/text and candidate scores into a simple 'Leaderboard' dashboard that provided client's hiring teams immediate, transparent access to top-tier candidates
- Owned the Product Operations workflow for candidate communication, defining manner of messaging, ensuring timely engagement, which streamlined the candidate's journey through the recruitment funnel
HR Admin & Coordinator (Contractor)
Life Works Well
10.2023 - 07.2024
- Collaborated with medical professionals to identify employee knowledge gaps using theme mapping techniques and surveys, resulting in the successful design and rollout of new staff development programs for the Chronic Pain Center of Excellence
- Developed and managed the academic and marketing content for a mentor series, including user-focused scenarios, to support employee professional growth
- Provided critical administrative support, ensuring accurate data management and smooth daily operations
HR/Admin Coordinator
Tenneco Automotive, Gateway Casinos, & Condor Security
05.2023 - 02.2024
- Executed critical data reporting on training adoption and compliance in Workday and Percipio Learning Management System
- Managed end-to-end data integrity, ensuring 100% completion tracking and system accuracy for regulatory adherence
- Conducted needs assessments with Subject Matter Experts (SMEs)
Digital Media Content Creator and Curator
Delhi Skill and Entrepreneurship University
04.2022 - 06.2022
- Owned the Admissions Outreach Strategy, defining the customer acquisition funnel for new courses and executing campaigns that directly drove an increase in the number of applications submitted by more than 70%
- Analyzed social media performance data (e.g., engagement, reach, conversion) to iterate and optimize marketing campaigns, demonstrating a consistent, data-driven approach to content strategy
- Managed cross-functional content needs across 4 different departments, ensuring external messaging was consistent with the university's overarching organizational and enrollment strategy
Education
Post Graduate Degree - Human Resources Management and Services
Conestoga College
CA01.2023
MBA - Business Administration And Management
Narsee Monjee Institute of Management Studies
IND01.2022
BBA - Business Administration
Guru Gobind Singh Indraprastha University
IND01.2020
Skills
- Data analytics
- Product Designing
- Stakeholder management
- User-centric thinking
- Cross cultural intelligence
- Content development
- Problem solving
Certification
- Forward Learner - McKinsey
- Train The Facilitator (TTF) - Certified Trainer
- Lean Six Sigma Introduction Specialist
Timeline
Senior Learning & Talent Development Executive
Air India SATS
07.2024 - 04.2025
Product Intern
Novelio Technologies (Northstarz.AI)
05.2024 - 07.2024
HR Admin & Coordinator (Contractor)
Life Works Well
10.2023 - 07.2024
HR/Admin Coordinator
Tenneco Automotive, Gateway Casinos, & Condor Security
05.2023 - 02.2024
Digital Media Content Creator and Curator
Delhi Skill and Entrepreneurship University
04.2022 - 06.2022
Post Graduate Degree - Human Resources Management and Services
Conestoga College
MBA - Business Administration And Management
Narsee Monjee Institute of Management Studies
BBA - Business Administration
Guru Gobind Singh Indraprastha University