Jennifer Hundley
Augusta,GA
Summary
Focused Project Manager and Trainer adept at planning, directing and maintaining continuous operations in various departments. Experienced in training employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
24
24
years of professional experience
Work History
Senior Trainer, Learning and Development
T-Mobile
10.2014 - Current
- Developed lesson plans, instructional materials and written practice tests for Global Care partners and new hire training courses.
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Designed customized learning solutions, addressing diverse learning styles and needs within the workforce.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Facilitated leadership development programs, nurturing a pipeline of high-potential talent for future management roles.
- Supported cultural change efforts through the delivery of targeted communication and soft skills workshops.
- Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees.
- Provided virtual training and online presentations.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Arranged meeting spaces and supporting materials for each class.
- Facilitated virtual, in-person and blended learning sessions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed lesson plans, instructional materials and written practice tests for Global Care Partners and new hire training courses.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Managed training center and developed curriculum and training for Global Care partners for Leadership and New Hire training.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Reduced employee turnover rates by implementing engaging retention-focused training initiatives.
Project Manager
Long Fence Company
05.2005 - 02.2014
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress and technical problems.
Education
Associate Of Business Administration - Business Administration And Management
Strayer University
Washington, DC08.2012
Skills
- Organizational Leadership
- Curriculum Design
- Project and Program Management
- Client Relationship Management
- Employee Onboarding
- Scheduling Training Sessions
- Lesson Planning
- Data Analytics
- Operations Management
- Assigning Work
- Training and Mentoring
- Leading Seminars
- Employee Engagement
- Time Management
- Train-the-Trainer
- Instructional Design
- Learning Management Systems
- Emotional Intelligence
- Curriculum Development
- Coaching Techniques
- Conflict Resolution
- Team Building
- Virtual Training
- Adult Learning Theory
- Project Management
- Contract Negotiation
- Employee Interviewing
- Leadership Development
- Course Materials Development
- Adult Learning Theories
Timeline
Senior Trainer, Learning and Development
T-Mobile
10.2014 - Current
Project Manager
Long Fence Company
05.2005 - 02.2014
Associate Of Business Administration - Business Administration And Management
Strayer University