LaVeeda Barnes
Austell
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships in the telecommunications and manufacturing industries. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Castles Technology
06.2022 - 03.2025
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Collected over 8 million in past due balances within a three month period.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Project Manager
TEK Systems
07.2021 - 06.2022
- Led migration of Sprint wireless customers to the T-Mobile network driving successful implementation
- Proved successful working within tight deadlines and a fast-paced environment.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Engaged with clients to provide customized solutions, resulting in enhanced customer retention and satisfaction
- Collaborated cross-functionally with sales partners and stakeholders to meet project objectives
- Consistently exceeded sales quotas through upselling and relationship management
Accounts and Service Coordinator
Equip Fulfillment
10.2020 - 07.2021
- Spearheaded order management processes for a startup, ensuring timely fulfillment using NetSuite.
- Managed service tickets within strict SLA timelines using Fresh Desk.
- Created Standard Operating Procedures, Statements of Work, and training materials for internal use.
- Developed and maintained accurate sales forecasts.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Data Management Coordinator II
Interactive Communications
10.2019 - 02.2020
- Processed domestic and international sales orders, ensuring accurate billing and inventory tracking.
- Conducted regular audits of stored data, identifying and addressing inconsistencies or inaccuracies as needed.
- Conducted quality reviews on first invoices to minimize billing discrepancies.
- Monitored shipping exceptions and resolved service tickets using Oracle.
- Streamlined workflow for data management tasks, resulting in increased productivity and time savings.
Project Coordinator
Thales
03.2017 - 10.2019
- Managed customer orders from initiation to delivery, ensuring on-time and accurate invoice.
- Facilitated customer meetings to ensure alignment on project objectives, managed contract negotiations, and resolved issues efficiently.
- Streamlined billing processes, reducing errors and increasing operational efficiency.
- Developed audit procedures, reducing billing credits by 50%.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Assisted with onboarding new clients, performed first invoice reviews and provided answers to their issues and concerns.
Sales Operations Specialist (Temporary)
Sage Software
11.2016 - 03.2017
- Processed customer and partner orders via Salesforce and SAP.
- Monitored customer retention data for reporting and analysis support.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored customer retention data for reporting and analysis
Senior Billing Analyst
Internap
08.2014 - 11.2016
- Conducted UAT testing and enhanced billing processes for improved accuracy.
- Audited and processed customer invoices using SAP and Salesforce.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
- Negotiated payment arrangements with customers experiencing financial difficulties while preserving positive relationships and minimizing losses for the company.
Sales Implementation Specialist
Sprint
01.2009 - 11.2013
- Managed large-scale customer accounts, ensuring timely implementation of services.
- Collected over $2.5 million in past-due debt through effective negotiations.
- Provided cross-functional support to sales and customer service teams.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Project Manager
Sprint
01.2005 - 01.2009
- Led cross-functional teams in executing complex projects and exceeding client expectations.
- Monitored progress, enforced deadlines, and managed stakeholder communications.
- Developed process enhancements to improve service delivery and customer satisfaction.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
High School Diploma -
West Fulton High School
Atlanta, Ga.06-1982
Skills
- Customer Service & Sales and Sales Support
- Billing & Collections
- Project Management
- Process Improvement
- Client Relations
- Cross-Functional Collaboration
- Data Management
- Contract Negotiation
- CRM proficiency
- Retention
- Account management
- Customer engagement and support
Certification
- Customer Service
- Sales
Timeline
Sales Coordinator
Castles Technology
06.2022 - 03.2025
Project Manager
TEK Systems
07.2021 - 06.2022
Accounts and Service Coordinator
Equip Fulfillment
10.2020 - 07.2021
Data Management Coordinator II
Interactive Communications
10.2019 - 02.2020
Project Coordinator
Thales
03.2017 - 10.2019
Sales Operations Specialist (Temporary)
Sage Software
11.2016 - 03.2017
Senior Billing Analyst
Internap
08.2014 - 11.2016
Sales Implementation Specialist
Sprint
01.2009 - 11.2013
Project Manager
Sprint
01.2005 - 01.2009
High School Diploma -
West Fulton High School
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