Laveen Alkheder
Katy
Summary
Detail-oriented Political Science (Pre-Law) student with experience in front desk operations and administrative support. Skilled in high-volume scheduling, accurate documentation, and providing exceptional client service in fast-paced settings. Ready to contribute to a law firm as a Receptionist or File Clerk.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desk Receptionist
Spa World Houston
Houston
12.2025 - Current
- Served as first point of contact for clients, managing bookings, inquiries, and multi-line phone systems to ensure seamless communication.
- Welcomed clients upon arrival at the wellness facility to create a positive first impression.
- Managed incoming phone calls to efficiently schedule appointments and address client inquiries.
- Assisted guests with inquiries about services and pricing, enhancing their understanding and satisfaction.
- Coordinated daily scheduling and maintained organized records to support efficient front desk operations.
- Resolve client concerns with professionalism and efficiency
- Support administrative tasks to ensure smooth business operations
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
Co-Organizer - University Pop-Up Event
University of Houston
Houston
09.2025 - 10.2025
- Coordinated operations serving 200+ customers, managing payments and inventory
- Led workflow execution under time constraints, ensuring efficient service
- Developed problem-solving strategies that streamlined operational processes
- Coordinated promotional events, managing setup, teardown, and customer engagement
- Executed social media marketing campaigns to foster engagement with student body
Receptionist
Quantum Dental
Houston
05.2024 - 06.2025
- Managed daily front desk operations, including high-volume calls, patient intake, and appointment scheduling
- Scheduled appointments efficiently using dental office management software.
- Delivered professional, efficient service in a fast-paced clinical environment
- Processed payments, verified insurance, and handled sensitive financial information
- Updated and maintained confidential patient records with focus on accuracy and privacy compliance
- Maintained patient records accurately and ensured confidentiality compliance.
- Assisted with billing inquiries and coordinated insurance verifications.
- Organized office supplies and maintained a clean reception area daily.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Private Tutor (Independent)
Houston
01.2023 - 01.2025
- Conducted one-on-one tutoring sessions in various subjects including math and science.
- Designed structured lesson plans that enhanced student academic performance
- Collaborated with parents and teachers to identify student needs, develop targeted tutoring plans, and evaluate student progress.
- Strengthened communication and organizational skills to improve instructional clarity
Education
B.S. - Political Science (Pre-Law)
University of Houston
Houston, TX05-2028
Skills
- Front Desk & Office Operations
- Client Intake & Scheduling
- Scheduling appointments
- Document Filing & Records Management
- Confidential Information Handling
- Data Entry & Accuracy
- Phone & Email Communication
- Microsoft Office
- Google Workspace
- Problem solving
- Office organization
- Customer service
- Critical thinking
- Communication skills
Certification
- Legal Support Specialist, 12/31/25
- Business & Professional Communication, 12/31/25
Leadership Experience
- Incoming Officer, Pre-Law Association, Fall 2026
- Member, Mock Trial Association
- Member, Political Science Association
- Member, GCC Program
- Founder & President, Community Service Club, 2023-2025
- Volunteer, American Cancer Society & Community Events
Timeline
Desk Receptionist
Spa World Houston
12.2025 - Current
Co-Organizer - University Pop-Up Event
University of Houston
09.2025 - 10.2025
Receptionist
Quantum Dental
05.2024 - 06.2025
Private Tutor (Independent)
01.2023 - 01.2025
B.S. - Political Science (Pre-Law)
University of Houston