Summary
Overview
Work History
Education
Skills
Timeline
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Lavell Hampton

Muskegon

Summary

Dynamic professional with a proven track record at Xfinity Center, excelling in customer service and relationship building. Adept at resolving conflicts with empathy, enhancing customer loyalty. Strong critical thinking skills complemented by data entry expertise, consistently achieving successful outcomes in high-pressure environments. Committed to delivering exceptional service and fostering positive client experiences.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Xfinity Center
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Store Manager

Bed Bath & Beyond
03.2020 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Operations Specialist

Maersk Warehouse and Distribution Center
08.2022 - 04.2023
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.

Independent Event Planner

Independent Contracting
01.2018 - 05.2021
  • Maximized venue potential by creatively utilizing available spaces for optimal guest experiences.
  • Assisted clients in achieving their desired event objectives through thorough research, planning, and execution strategies.
  • Diversified clientele base by actively seeking new business opportunities through networking at industry conferences or seminars.
  • Developed innovative event concepts to exceed client expectations and create lasting impressions.
  • Achieved successful event outcomes by closely monitoring budgets and timelines.

Air General

Midway Airlines
09.2014 - 05.2018


  • Skilled at working independently and collaboratively in a team environment.
  • Log all received inventory into the airline’s tracking system, noting discrepancies.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ensure all packaging meets IATA and FAA guidelines for air transport.

Education

No Degree - Entrepreneurship

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Relationship building

Timeline

Customer Service Representative

Xfinity Center
04.2024 - Current

Operations Specialist

Maersk Warehouse and Distribution Center
08.2022 - 04.2023

Assistant Store Manager

Bed Bath & Beyond
03.2020 - 06.2023

Independent Event Planner

Independent Contracting
01.2018 - 05.2021

Air General

Midway Airlines
09.2014 - 05.2018

No Degree - Entrepreneurship

Ivy Tech Community College of Indiana

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Lavell Hampton