Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaVell Price

Bellmead,TX

Summary

Dedicated Senior Customer Service Representative with 23 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

22
22
years of professional experience

Work History

Sr Customer Service Representative

Atmos Energy
Waco, TX
09.2001 - Current
  • Provide assistance to our customers via phone and email.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Managed incoming calls from customers while providing exceptional service.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Mentor and help train new hires.

Education

Bachelor of Science - Accounting

Sam Houston State University
Huntsville, TX
05-1990

Associate of Science - Accounting

Kilgore Jr College
Kilgore, TX
05-1986

Skills

  • Communication
  • Computer Skills
  • Problem Solving
  • Teamwork
  • Multitasking
  • Patience & Empathy
  • Customer Support
  • Payment Processing
  • Call Control
  • Documentation Review
  • Service Recommendations

Timeline

Sr Customer Service Representative

Atmos Energy
09.2001 - Current

Bachelor of Science - Accounting

Sam Houston State University

Associate of Science - Accounting

Kilgore Jr College
LaVell Price