Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sadek Rabagh

Miami,FL

Summary

Highly skilled Senior Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques.

Overview

7
7
years of professional experience

Work History

Sr Customer Service Representative

Pacific National Bank, Brickell
Miami, FL
03.2023 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Trained new team members on best practices and company policies.
  • Collaborated with teams to improve customer satisfaction strategies.
  • Provided product information and support to enhance customer experience.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Resolved escalated customer complaints in a timely manner.
  • Monitored compliance with company policies and safety regulations consistently.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.

Lead Bank Teller

Wells Fargo
Miami, FL
12.2018 - 02.2023
  • Supervised daily operations of bank teller team at leading financial institution.
  • Managed customer transactions efficiently and accurately at busy branch location.
  • Trained new tellers on policies, procedures, and customer service standards.
  • Ensured compliance with regulatory requirements and internal controls consistently.
  • Provided exceptional service by building relationships with clients in the community.
  • Input data accurately into the bank's computer system following established guidelines.
  • Conducted research into customer inquiries regarding account balances, fees, interest rates.
  • Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.

Education

High School Diploma -

G Holmes Braddock Senior Highscool
Miami
06-2017

Skills

  • Customer service
  • Employee training
  • Regulatory compliance
  • Product knowledge
  • Communication skills
  • Floor supervision
  • Representative training
  • Customer support
  • De-escalation techniques
  • Team monitoring
  • Organizational skills
  • Written communication

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Sr Customer Service Representative

Pacific National Bank, Brickell
03.2023 - Current

Lead Bank Teller

Wells Fargo
12.2018 - 02.2023

High School Diploma -

G Holmes Braddock Senior Highscool