Summary
Overview
Work History
Education
Skills
Timeline
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Lavena Brooks

Los Angeles

Summary

Dedicated professional with over 11 years of work place experience. Demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

5
5
years of professional experience

Work History

Case Manager

De Novo Services
03.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Case Manager

Dream Investment Strategies
01.2024 - 09.2024
  • Assisted clients in job searches and affordable homes, temporary living home and or one day stay facilities, cash assistance programs, or rental assistance searches
  • Provided crisis intervention services as needed to address client emergencies
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities

Closing Expert

Target
09.2022 - 03.2024
  • Organized and established a clean and organized working environment
  • Perform multiple assistance in the store for all departments needed
  • Managed full stock and back stock all merchandise, present a brand display of merchandise on the sales floor appropriately

Direct Care Staff

Dangerfield Institute
11.2021 - 06.2022
  • Fostered positive relationships with clients, their families, and team members to create supportive network
  • Administered medications as prescribed by healthcare professionals, ensuring proper dosage and timing
  • Collaborated with interdisciplinary teams consisting of therapists, social workers, case managers, and healthcare professionals to coordinate comprehensive supports for clients

Residential Counselor

Deli-Lu Achievement Home
01.2021 - 10.2021
  • Established rapport with residents by actively listening, showing empathy, and offering encouragement throughout their treatment journey
  • Safeguarded residents and staff members through consistent monitoring for potential safety hazards
  • Cultivated safe, comfortable and resident-centered therapeutic care environment

Behavioral Interventionist

Easter Seals
11.2019 - 05.2021
  • Utilized Applied Behavior Analysis (ABA) techniques to increase positive behaviors and decrease negative behaviors
  • Conducted functional behavioral assessments to identify specific triggers and develop appropriate strategies
  • Helped develop and monitor comprehensive behavioral objectives, goals and plans

Education

Bachelor's Degree - Psychology

California State University Sacramento
Sacramento, CA

Associate of Arts Transfer Degree - Psychology

Sacramento City College
Sacramento, CA

Skills

  • Adapt to diverse groups
  • Team leader/ player adaptability
  • Adaptability and flexibility
  • Written and verbal communication
  • Email and telephone etiquette
  • Microsoft Office: Word, Excel, and PowerPoint
  • Multitasking and prioritization
  • Detail and Deadline orientated
  • Case management and Customer service

Timeline

Case Manager

De Novo Services
03.2025 - Current

Case Manager

Dream Investment Strategies
01.2024 - 09.2024

Closing Expert

Target
09.2022 - 03.2024

Direct Care Staff

Dangerfield Institute
11.2021 - 06.2022

Residential Counselor

Deli-Lu Achievement Home
01.2021 - 10.2021

Behavioral Interventionist

Easter Seals
11.2019 - 05.2021

Bachelor's Degree - Psychology

California State University Sacramento

Associate of Arts Transfer Degree - Psychology

Sacramento City College

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Lavena Brooks