Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavena Persaud

Saint Albans,NY

Summary

Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Qualfon
08.2021 - 12.2023
  • Placed outbound calls to existing members, offering additional consultation on products and services
  • Completed sales payments, refunds and exchanges and issued store credit
  • Built strong knowledge of product line to assist customers in selecting products
  • Handled escalated callers to reach positive outcomes
  • Opened and closed accounts and processed applications
  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
  • Resolved product and service issues promptly
  • Shared insights with management regarding member inquiries, concerns and complaints
  • Navigated multiple systems to identify source of issue
  • Addressed customer concerns and complaints and resolved issues promptly
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Communicated with clients over phone, email and chat platforms
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Relayed new and relevant information to customers and followed up on promises
  • Returned customer calls and responded to inquiries and complaints
  • Completed paperwork and entered important data in company CRM.

Education

High School -

Patentia Secondary School
Guyana
03.2021

Skills

  • CUSTOMER SERVICE
  • PRODUCT EDUCATION
  • RESEARCHING
  • MEMBER ACCOUNT MANAGEMENT
  • ORDER PROCESSING
  • DATA ENTRY
  • ACCOUNT UPDATING
  • PRODUCT KNOWLEDGE
  • CLIENT COMMUNICATION
  • SALES CLOSING

Timeline

Customer Service Representative

Qualfon
08.2021 - 12.2023

High School -

Patentia Secondary School
Lavena Persaud