Nadira Zamora
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at TriWest Healthcare Alliance, excelling in high-pressure environments. Strong multitasking abilities and a commitment to cleanliness enhance customer satisfaction. Recognized for resolving conflicts with empathy and consistently achieving sales quotas, fostering loyalty and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TriWest Healthcare Alliance
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Bowl El Paso
12.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Shorty's
09.2024 - 12.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Andale Mexican Restaurant
08.2022 - 10.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Pockets Horizon
07.2022 - 09.2022
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Great American Steakhouse
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Residential Inbound Sales Representative
Charter Communications - Spectrum
03.2020 - 08.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Education
High School Diploma -
Thomas Jefferson High School
El Paso, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
Certification
- Food Handler Certified
- TABC certified
Languages
Spanish
Full Professional
Timeline
Bartender
Bowl El Paso
12.2024 - 03.2025
Bartender
Shorty's
09.2024 - 12.2024
Customer Service Representative
TriWest Healthcare Alliance
01.2023 - Current
Bartender
Andale Mexican Restaurant
08.2022 - 10.2022
Bartender
Pockets Horizon
07.2022 - 09.2022
Server
Great American Steakhouse
10.2021 - 06.2022
Residential Inbound Sales Representative
Charter Communications - Spectrum
03.2020 - 08.2021
High School Diploma -
Thomas Jefferson High School
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