Nadira Zamora
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at TriWest Healthcare Alliance, excelling in high-pressure environments. Strong multitasking abilities and a commitment to cleanliness enhance customer satisfaction. Recognized for resolving conflicts with empathy and consistently achieving sales quotas, fostering loyalty and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TriWest Healthcare Alliance
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Bowl El Paso
12.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Shorty's
09.2024 - 12.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Andale Mexican Restaurant
08.2022 - 10.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Pockets Horizon
07.2022 - 09.2022
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Great American Steakhouse
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Residential Inbound Sales Representative
Charter Communications - Spectrum
03.2020 - 08.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Education
High School Diploma -
Thomas Jefferson High School
El Paso, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
Certification
- Food Handler Certified
- TABC certified
Languages
Spanish
Full Professional
Timeline
Bartender
Bowl El Paso
12.2024 - 03.2025
Bartender
Shorty's
09.2024 - 12.2024
Customer Service Representative
TriWest Healthcare Alliance
01.2023 - Current
Bartender
Andale Mexican Restaurant
08.2022 - 10.2022
Bartender
Pockets Horizon
07.2022 - 09.2022
Server
Great American Steakhouse
10.2021 - 06.2022
Residential Inbound Sales Representative
Charter Communications - Spectrum
03.2020 - 08.2021
High School Diploma -
Thomas Jefferson High School
Similar Profiles
Destiny JenkinsDestiny Jenkins
Quality Assurance Specialist at TriWest Healthcare AllianceQuality Assurance Specialist at TriWest Healthcare Alliance
Sean NyatangaSean Nyatanga
Customer Service Representative at TriWest Healthcare AllianceCustomer Service Representative at TriWest Healthcare Alliance
Dawn TucksenDawn Tucksen
Referral Coordinator and Claims at Triwest Healthcare AllianceReferral Coordinator and Claims at Triwest Healthcare Alliance