LaVera Smith
Calumet City,IL
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, recognized for optimizing workflow and enhancing patient care. Proven expertise in medication dispensing and customer service, ensuring compliance with HIPAA regulations. Adept at problem-solving and team collaboration, consistently maintaining high productivity in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Specialty Pharmacy
Chicago, IL
09.2024 - Current
- Process and review prescription orders electronically to ensure accuracy and completeness.
- Provide telephonic customer support to patients regarding medication status, copays, and insurance coverage.
- Communicate with prescribers’ offices to clarify prescription details and obtain necessary documentation.
- Ensure compliance with HIPAA regulations and company policies while handling protected health information remotely.
- Utilize pharmacy management systems to document patient interactions and update prescription records.
- Maintain productivity and quality metrics in a high-volume, remote call center environment.
- Collaborate with pharmacists and team members virtually to resolve clinical and operational issues.
Certified Pharmacy Technician
ExactCare Pharmacy
Chicago, IL
08.2023 - 04.2024
- Provide telephonic customer support to patients regarding medication status, copays, and insurance coverage.
- Ensure compliance with HIPAA regulations and company policies while handling protected health information remotely.
- Maintain productivity and quality metrics in a high-volume, remote call center environment.
- Communicate with patients, caregivers, and healthcare providers to clarify orders and obtain refill authorizations.
- Support multi-dose packaging operations by ensuring correct medication selection and labeling.
Certified Pharmacy Technician
Banner Baywood Medical Center
Mesa, AZ
04.2022 - 06.2023
- Prepare and dispense medications for hospitalized patients under the supervision of a licensed pharmacist.
- Perform sterile and non-sterile compounding in compliance with USP 797and 800 guidelines.
- Prepare IV admixtures, chemotherapy (if applicable), and other compounded sterile products using aseptic technique.
- Refill and maintain automated dispensing cabinets ( Pyxis) throughout hospital units.
- Deliver medications to nursing units and ensure timely STAT order fulfillment.
- Conduct inventory management, including controlled substance documentation and cycle counts.
- Collaborate with pharmacists, nurses, and healthcare providers to resolve medication discrepancies.
- Maintain strict adherence to hospital policies, Joint Commission standards, and infection control procedures.
Senior Certified Pharmacy Technician
Walgreens
Queen Creek, AZ
02.2020 - 11.2022
- Oversaw daily pharmacy operations, ensuring compliance with state and federal regulations.
- Mentored junior technicians in medication dispensing and customer service best practices.
- Implemented process improvements that increased workflow efficiency and reduced medication errors.
- Collaborated with healthcare professionals to optimize patient care through accurate medication management.
- Managed inventory control, conducting regular audits to maintain optimal stock levels and minimize waste.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens
Chicago, IL
10.2017 - 12.2020
- Enter prescription data accurately and verify patient information to ensure safe dispensing.
- Process and prepare 300+ prescriptions daily in a high-volume retail pharmacy environment.
- Submit and troubleshoot third-party insurance claims, resolve rejections, and assist with prior authorizations.
- Provide exceptional customer service by assisting patients with medication inquiries, refill requests, and copay explanations.
- Manage inventory, conduct cycle counts, and process medication orders and returns.
- Train and mentor new pharmacy technicians and pharmacy staff
Education
High School Diploma - General Studies
Alan B. Shepard High
Palos Heights, IL05.2014
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Medication dispensing
Team collaboration
Pharmaceutical calculations
Workflow optimization
Compounding techniques
HIPAA
Drug inventory control
Intravenous admixture preparation
Multitasking and organization
Time management
Certification
PTCB certified
Timeline
Certified Pharmacy Technician
CVS Specialty Pharmacy
09.2024 - Current
Certified Pharmacy Technician
ExactCare Pharmacy
08.2023 - 04.2024
Certified Pharmacy Technician
Banner Baywood Medical Center
04.2022 - 06.2023
Senior Certified Pharmacy Technician
Walgreens
02.2020 - 11.2022
Pharmacy Technician
Walgreens
10.2017 - 12.2020
High School Diploma - General Studies
Alan B. Shepard High