Security-focused, diligent and skilled at protecting personnel and premises. Responds and acts appropriately to situations. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Effective leader and outreach manager dedicated to providing services and resources for those in need.
Overview
28
28
years of professional experience
Work History
Outreach Coordinating Manager
Block By Block
04.2022 - Current
Identify unsheltered homeless neighbors through direct street outreach activities.
Facilitate diversions to relocate someone experiencing homelessness to confirmed temporary or permanent housing.
Provide resources to link homeless neighbors with case management and social services.
Maintained positive customer relations by addressing problems head-on and implement resources to assist homeless neighbors with food, clothing, shelter and bus tickets if needed to confirmed residents.
Maintained professional demeanor by staying calm and professional when addressing homeless neighbors
Established team priorities and monitor performance.
Security Guard
Private Security Consultants
Orlando, Florida
11.2021 - 04.2022
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Checked and verified photo identification prior to granting facility access.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Oversaw entry and exit of up to 100 employees and visitors daily
Security Case Administrator
Cypress Creek Juvenile Offenders Program
02.1996 - 05.2015
20 plus years experience providing security throughout facility and among clients to remain aware of developing security situations
Conducted thorough assessments to develop appropriate plans for high-risk patients.
Developed treatments and casework programs for average of 16 patients per month.
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Engaged in community outreach and program development to support patient and caregiver needs.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Secondary Education
St. Leo University
Tampa, FL
02.2000
Urban And Public Affairs/ Criminal Justice
Florida International University
Miami, FL
05.1996
Associate of Science - Recreational Technology
College of Central Florida
Ocala, FL
08.1993
Skills
Wireless technology
Physical stamina
Security camera monitoring
Security operations experience
Superb surveillance skills
Safety and security
Legible report writing
Emergency awareness
Shelter Arrangements
Team Meetings
Family Education
Reporting on environmental and living conditions conditions