Summary
Overview
Work History
Education
Skills
Languages
References
Additional Information
Timeline
Generic

Lavern Elliott

East Hartford,CT

Summary

Customer service and sales professional with over 8 years of experience in resolving inquiries and enhancing client satisfaction. Proven ability to manage high-volume calls while maintaining strong customer relationships. Expertise in CRM systems, active listening, and multitasking to drive customer loyalty and organizational success.

Overview

10
10
years of professional experience

Work History

Sales Associate

Althea’s Beauty Depot
North Attleboro, MA
01.2022 - 06.2025
  • Provided personalized product recommendations and maintained an average sales increase of 15% through upselling and add-on sales.
  • Managed inventory, processed transactions, and ensured a welcoming in-store experience.
  • Assisted in merchandising and restocking, ensuring products were always available and visually appealing.

Customer Service Representative

Innovative Outsourcing Teleperformance
St Elizabeth, Jamaica
01.2015 - 12.2021
  • Handled high-volume inbound and outbound calls for a variety of clients, maintaining a 90%+ customer satisfaction score.
  • Resolved billing inquiries, technical issues, and service requests while maintaining company quality standards.
  • Consistently exceeded performance metrics, including call handling time and first-call resolution.
  • Collaborated with team members to streamline processes and improve response times.

Education

High School Diploma -

Dunoon Technical High School
Kingston, Jamaica

Skills

  • Customer support and problem resolution
  • CRM systems and ticketing software
  • Sales & cross-selling
  • Phone, email, and chat support
  • Conflict resolution and active listening
  • Order processing and upselling
  • Microsoft Office Suite and data entry
  • Human resources support and scheduling
  • Customer relationship management
  • CRM software
  • Billing resolution

Languages

Languages: English (Fluent)

References

References available upon request.

Additional Information

Technical Proficiency: Microsoft Office (Word, Excel, Outlook), CRM systems, and online communication tools (Zoom, Teams).

Timeline

Sales Associate

Althea’s Beauty Depot
01.2022 - 06.2025

Customer Service Representative

Innovative Outsourcing Teleperformance
01.2015 - 12.2021

High School Diploma -

Dunoon Technical High School

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