Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaVerne A. Ulibarri

Colorado Springs,Colorado

Summary

To obtain a position as a Call Center/Navigator representative, great phone etiquette, good listener, utilizing my education, training, and skills in a compassionate caring atmosphere. self-starter, willing to step in to new ideas and rolls, office experience with fax machine, Microsoft outlook, I have a strong background as a Medical Assistant and in patient care.

Professional administrative specialist prepared for role requiring excellent customer service and organizational skills. Proven ability to maintain smooth-running front desk and handle inquiries with proficiency. Strong focus on teamwork and adaptability, ensuring seamless operations and positive guest experiences.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Weekend Receptionist

Toyota of Colorado Springs
10.2022 - Current
  • Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
  • Contributed to increased client satisfaction by greeting visitors warmly and providing exceptional service.

Call center/ Customer Service Navigator

United Health Care
08.2020 - Current
  • Many hours training and learning the Medicaid and Medicare parts of States that I service, assist member with plan coverage, Pharmacy, transportation, bill paying, and random questions about their plan coverage, very compassionate with members needs, assisting member to understand their plan, answering phone calls from members, and making specialty calls to remind my members of their appointments, very passionate about my job, and the love of assisting member. Navigate systems while obtaining positive and professional etiquette with members.

Registered Medical Assistant

Centura Center of Occupational Medicine
02.2014 - Current
  • Obtain vital signs, weight, urine collection for drug screening, immunizations, blood draws, assisting providers with varies office procedures, suturing/removal, trigger point injections, referrals, various administrative support.

Registered Medical Assistant

Evan Army Community Hospital
12.2012 - 02.2014
  • Obtain vital signs, weight, obtain specimens of blood and urine, cervical, assist provider with minor procedures such as IUD inserts/removal, deliver specimens to laboratory, report all lab results to providers, assist in gynecology diagnostic examinations, screen and prepare obstetric charts, obtain and record patient information, schedule patient appointments, set up ultra sound equipment, training of new employees, assisting in different areas of clinic when needed. Administrative assistance.

Registered Medical Assistant

Peak Vista Community Health Clinic
02.2002 - 12.2011
  • Phlebotomy/lab duties, obtain vital signs, weight, blood pressure, updating patient information, medication refills, immunizations, receptionist/scheduler duties. Assist patient to apply for State Medicaid, assist providers with office procedures, prepare referrals for specialty clinic, assisted in call center, assisted in many varies clinical sites.

Education

Certified Nurse aid -

01.2009

certified Medical Biller and coder - undefined

01.2015

Registered Medica Assistant - undefined

01.2008

Skills

  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Punctual and reliable
  • Multitasking Abilities
  • Reliability
  • Customer satisfaction
  • Call answering and routing

Certification

  • Certified Medical Billing and Coding
  • Registered Medical Assistant
  • Registered Phlebotomy Technician
  • Certified Nurse Assistant

Timeline

Weekend Receptionist

Toyota of Colorado Springs
10.2022 - Current

Call center/ Customer Service Navigator

United Health Care
08.2020 - Current

Registered Medical Assistant

Centura Center of Occupational Medicine
02.2014 - Current

Registered Medical Assistant

Evan Army Community Hospital
12.2012 - 02.2014

Registered Medical Assistant

Peak Vista Community Health Clinic
02.2002 - 12.2011

certified Medical Biller and coder - undefined

Registered Medica Assistant - undefined

Certified Nurse aid -

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LaVerne A. Ulibarri