Brien Menchu
Colorado Springs,CO
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I have been working in the Automotive Industry going on 7 years now and am looking for a company where I can expand and grow my career. I have some managerial skills and would love a chance to prove myself being the leader that I am. I have customer service skills, people skills, computer and technological skills, and leader skills that I believe will help me contribute to the company's success. I am eager to branch out and grow and appreciate any consideration!
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Corwin Toyota Of Colorado Springs
05.2020 - Current
- Developed written repair orders and obtained customer consent to proceed.
- Monitored service staff performance and provided feedback for improvement.
- Developed customer loyalty programs to increase customer satisfaction and increase retention rates.
- Maintained records of service transactions and customer feedback for future reference.
- Followed up with customers during and after installations to verify satisfaction and good operations.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Trained employees of CDK, Dealerlogix, and Xtime operations.
Assistant Service Manager
Continental Honda And Acura
03.2018 - 04.2020
- Developed and opened Repair Orders and obtained customer consent to proceed with repairs.
- Managed schedules, employees, and work flow through Quick lube department while maintaining efficient times.
- Monitored service staff performance and provided feedback for improvement and customer satisfaction.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Trained 5 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Was promoted to Assistant Service Manger in 2019 from this role.
Call Center Agent
Continental Auto Group
01.2017 - 02.2018
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Automated processes to manage remote network.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained user account data by initiating account access and establishing in database.
- Maintained and managed customer files and databases.
- Trained new hires of processes, scripts, scheduling, and phone etiquette.
Sales Associate
Zumiez
09.2016 - 12.2017
- Quoted prices, credit terms and other bid specifications.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Finance And Accounting
Colorado State University Global
Colorado12.2024
Associate of Applied Science - Human Resources
University of Alaska Anchorage
Anchorage, AK05.2019
High School Diploma -
Fountain Fort Carson High School
Fountain, CO05.2017
Skills
- Quality Assurance
- Operation Monitoring
- Employee Supervision
- Risk Management
- Task Delegation
- Time Management
- Technical Support
- Consultative Sales Approach
- Critical Thinking
- Operational Efficiency
- Till Counting
- Workflow Management
Timeline
Assistant Service Manager
Corwin Toyota Of Colorado Springs
05.2020 - Current
Assistant Service Manager
Continental Honda And Acura
03.2018 - 04.2020
Call Center Agent
Continental Auto Group
01.2017 - 02.2018
Sales Associate
Zumiez
09.2016 - 12.2017
Bachelor of Science - Finance And Accounting
Colorado State University Global
Associate of Applied Science - Human Resources
University of Alaska Anchorage
High School Diploma -
Fountain Fort Carson High School
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