Deborah DeMontigny
Cape Coral,FL
Summary
Dynamic Customer-focused professional with extensive experience in relationship building and service management. Expertise in optimizing service operations to enhance customer satisfaction and retention. Strong problem-solving skills and proficiency in inventory management, ensuring efficient workflows and timely service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Monro Enterprises
Fort Myers, Florida
02.2025 - 09.2025
- Assisted in coordinating daily service operations with team members.
- Supported customer inquiries and resolved service-related issues promptly.
- Maintained accurate records of service requests and customer interactions.
- Helped schedule appointments and organized technician assignments efficiently.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Adhered to customer service standards to foster satisfaction and retention.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
Collision /Automotive Parts Salesperson
Gettel & Associates
Punta Gorda, Florida
11.2022 - 12.2023
- Provided customer service to automotive parts customers, including answering questions about product features and availability.
- Inspected returned items for damage before issuing refunds or exchanges.
- Generated sales leads by maintaining relationships with existing customers and developing new contacts in the industry.
- Collaborated closely with other departments within the organization to meet customer demands in a timely manner.
Service Advisor
Galloway Ford
Fort Myers, Florida
02.2021 - 11.2022
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Explained service recommendations to customers, ensuring clear understanding of repairs.
- Managed customer follow-ups regarding service status and additional needs.
- Resolved customer complaints efficiently, enhancing overall satisfaction with services provided.
Senior Service Advisor
Johnson Honda
Stuart, FL
03.2015 - 11.2020
- Assisted customers with service inquiries and appointment scheduling.
- Educated customers on service plans and warranty options.
- Managed customer concerns to enhance satisfaction levels.
- Coordinated with parts department for necessary repairs and replacements.
- Trained junior staff on service procedures and customer handling techniques.
- Conducted detailed inspections of vehicles to identify potential issues or safety hazards.
- Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.
Service Advisor
Grieco Automotive Group
Ft. Pierce, Florida
11.2014 - 04.2015
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Explained service recommendations to customers, ensuring clear understanding of repairs.
Express Service Advisor
Anderson Nissan
Ashville , NC
04.2008 - 11.2008
- Assisted customers in understanding service options and maintenance needs.
- Department closed due to economy.
Education
High School Diploma -
Piqua Central High School
Piqua, OHSkills
- Service coordination
- Customer service
- Appointment scheduling
- Warranty management
- Vehicle inspection
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Conflict resolution
- Customer service focus
- Hospitality and accommodation
- Quality assurance
- Reliable and responsible
- Trustworthy and honest
- Service documentation
Certification
Many automotive courses throughout the years.
About Me
- I am a married woman, with a automotive husband in a large collision management position, as well. So our time is valuable when we have it. Boating, fishing, BBQ's around the pool with family and friends. We like to spend time with family as much as we can. 5 adult children, 3 whom are also in the automotive business. 6 grand children 2 to are also in the same business. It seems to flow in our passion and blood. I know the hours and the commitment. I am getting older, but have experienced the sacrifices that come with the field. It's kind of like a athlete that just can't let go of that feeling, and jumps back into something that they can still be part of to give knowledge.
Timeline
Assistant Service Manager
Monro Enterprises
02.2025 - 09.2025
Collision /Automotive Parts Salesperson
Gettel & Associates
11.2022 - 12.2023
Service Advisor
Galloway Ford
02.2021 - 11.2022
Senior Service Advisor
Johnson Honda
03.2015 - 11.2020
Service Advisor
Grieco Automotive Group
11.2014 - 04.2015
Express Service Advisor
Anderson Nissan
04.2008 - 11.2008
High School Diploma -
Piqua Central High School