Dedicated professional with strong customer service focus and staff training skills. Experienced in service planning and schedule coordination, committed to enhancing customer experiences and driving team performance.
*Training new service writers
*Customer point of sale
*Suggestive selling on maintenance items
*Building complete work orders
*Ordering parts and supplies
*Basic accounting at the end of the night
*Oversaw staff recruitment and management, including the hiring, firing and scheduling
*Manage inventory levels
*Finalize weekly payroll
*Write up work orders, schedule appointments
*Sell work orders to customers
*Improve average ticket, upselling from basic repair
*Basic accounting
*Trained and managed sales staff.
*Order adequate inventory
*Buy and sell at auctions and online
*Order new cars with the Ford acquisition program
*Close and complete car deals for salespeople for new and used cars
*Completing all legal and financial paperwork
*Making sure all applications meet all red flag laws
*Organize and run sales meetings
*Streamlined finance operations to enhance departmental efficiency and accuracy.
Majored in Finance and accounting with a minor in Business Administration.
Attended 2 1/2 years