Summary
Overview
Work History
Education
Skills
Timeline
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Laverne Merritt

New Orleans,LA

Summary

Dynamic and adaptive professional with a proven track record at Tacklebox Restaurant, where I excelled in espresso machine operation and delivering exceptional customer service. Skilled in inventory management and fostering team collaboration, I consistently enhanced customer satisfaction and loyalty. My friendly demeanor and leadership abilities have driven performance improvements across teams.

Overview

6
6
years of professional experience

Work History

Barista

Tacklebox Restaurant
04.2023 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Sales Associate

Rainbow Shops
03.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Security Officer

S.e.a.l. Security Solutions & Training Academy
02.2020 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Security Officer

Securitas Security Services USA
02.2018 - 06.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Education

High School Diploma -

Warren Easton Senior High School
3019 Canal St. New Orleans Louisiana 70122
04.1988

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Active listener
  • Cash Register Operation
  • Espresso machine operation
  • Adaptive and creative
  • Team Leadership
  • Order Taking
  • Safe Food Handling
  • Beverage Preparation
  • Excellent memory
  • Safe Food Handling Practices
  • POS Systems
  • Food Preparation
  • Menu Memorization
  • Hospitality service expertise
  • POS System Operation
  • Coffee machinery
  • Professional Demeanor
  • Coffee expertise
  • Inventory Management
  • Performance Improvement
  • Drink customization
  • New Hire Training
  • Espresso preparation
  • Latte art

Timeline

Barista

Tacklebox Restaurant
04.2023 - 08.2024

Sales Associate

Rainbow Shops
03.2022 - 01.2023

Security Officer

S.e.a.l. Security Solutions & Training Academy
02.2020 - 11.2022

Security Officer

Securitas Security Services USA
02.2018 - 06.2019

High School Diploma -

Warren Easton Senior High School

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Laverne Merritt