Laverne M. Smith
Summary
FOCUS: ACCOUNT MANAGER
Enthusiastic Sr. Account Coordinator eager to contribute to team success through hard work, attention to detail excellent organizational skills, and stewardship. With over 18 years of experience in the Fleet and Sales industry,
Results-driven account management professional prepared for challenges of senior role. Proven history of effectively managing client portfolios and executing strategic initiatives that drive business growth. Recognized for strong collaborative spirit and adaptability in dynamic environments, with effective communication and analytical skills.
Overview
15
15
years of professional experience
Work History
Inside Sales Sr. Account Coordinator
Boundless Network
06.2022 - Current
- Managed 20-35 orders for multiple clients, ensuring timely delivery, decreased order inaccuracies, and optimal service quality through meticulous review of the purchase order.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships to increase return customer base.
- Assisted a high-performing inside sales team to exceed company quotes
- Cultivated productive relationships and maintained quality communications with long-term key industry players to maximize client retention.
Sr. Fleet Account Manager -Remote
Coastline Academy
05.2021 - 03.2022
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
- Managed office activities by maintaining communication between Instructor managers and management, tracking records and filing all document
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
- Leveraged advanced analytical tools to monitor vehicle usage patterns among various account holders and recommend tailored strategies designed specifically towards reducing unnecessary expenses associated with under-utilization or inefficient routing
Sr. Fleet Account Coordinator-Remote
Wheels Fleet Management
12.2011 - 05.2021
- Utilized customer management platforms such as e-Plan, AS400, TSM, Sales force, and MIMS to manage client and driver inquiries.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with Fleet Administrators
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair. Worked with the DMV system to ensure that all vehicle registrations were updated
- Coordinated the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable.
Logistic Coordinator-Contract
Roadrunner Transportation Systems Inc.
04.2010 - 12.2011
- Coordinated customer order requirements and coordinate transportation of materials to ensure timely deliveries
- Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment
- Relayed information between drivers and recipients, including ETA and potential delays
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Education
Certification Program - Life Coach
Georgia Certified Life Coaching Academy
McDonough, GA08.2019
Master of Arts - Pastoral Care and Counseling
Ohio Christian University
Atlanta, GA11.2018
Bachelor of Arts - Business Administration, Business Management
Mercer University
Atlanta, GA08.2008
Associate of Applied Science - Business Administration And Management
Herzing University
Atlanta05.2006
Skills
- Operations and Logistics
- Netsuite
- Conflict Resolution
- Microsoft Office
- Fleet Operations Management
- Relationship Building
- Training & Development
- Strong organization
- Goal-oriented mindset
- Account retention
- CRM software(As400, SalesForce, Netsuite)
- Troubleshooting and problem resolution
- Relationship building
- Customer service
- Account management
- Order management
- Logistics support
- Account supervision
Timeline
Inside Sales Sr. Account Coordinator
Boundless Network
06.2022 - Current
Sr. Fleet Account Manager -Remote
Coastline Academy
05.2021 - 03.2022
Sr. Fleet Account Coordinator-Remote
Wheels Fleet Management
12.2011 - 05.2021
Logistic Coordinator-Contract
Roadrunner Transportation Systems Inc.
04.2010 - 12.2011
Master of Arts - Pastoral Care and Counseling
Ohio Christian University
Bachelor of Arts - Business Administration, Business Management
Mercer University
Certification Program - Life Coach
Georgia Certified Life Coaching Academy
Associate of Applied Science - Business Administration And Management
Herzing University
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