Lavern Nicole Hudson
Xenia,United States
Summary
With a wealth of experience spanning 25 years across diverse industries, I have cultivated my problem-solving abilities and adaptability. In my capacity as a Sexual Assault Response Advocate, I furnish essential support to survivors, ensuring the amplification of their voices and the safeguarding of their rights. This role has bolstered my competencies in interpersonal communication and empathy. Moreover, I possess extensive proficiency in customer service, retail management, and personal shopping, having dutifully served as a Personal Shopper for nine years, delivering superlative service within the Walmart environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sexual Assault Response Advocate
Violence Free Futures
Xenia, Ohio, United States
03.2022 - Current
- Provided critical support and guidance to survivors of sexual violence
- Created a safe and compassionate space for survivors to heal and empower themselves
- Ensured survivors’ voices were heard and their rights protected
- Navigated complex systems to achieve justice for survivors
- Actively listened to survivors’ experiences and provided empathetic support
- Advocated for systemic change to facilitate recovery and promote community resilience
- Strengthened interpersonal skills and empathy through advocacy work.
Personal Shopper
Walmart
Xenia, Ohio, United States
09.2015 - Current
- Understood and fulfilled each client’s specific needs and preferences
- Provided exceptional service and customer satisfaction
- Selected the freshest produce and managed orders efficiently
- Adapted to varying requests and unexpected changes
- Maximized productivity and prioritized orders
- Guided and recommended products to customers
- Delivered a personalized and seamless shopping experience.
Retail Manager
Online Grocery Manager
Xenia, Ohio, United States
07.2017 - 02.2018
- Ensured smooth and efficient operation of the e-commerce platform
- Managed inventory and delivery coordination
- Curated diverse product offerings based on market trends and customer preferences
- Optimized website functionality to enhance accessibility and convenience
- Analyzed website metrics to identify improvement areas
- Collaborated with the development team to implement changes
- Provided a high-quality, user-friendly platform for customer satisfaction.
Customer Service Representative
InfoCision Management Corporation
Dayton, Ohio, United States
09.2007 - 12.2014
- Honed problem-solving, communication, and conflict-resolution skills
- Offered personalized attention to each customer
- Dealt with complex inquiries and frustrated clients
- Delivered exceptional service consistently
- Anticipated customer needs and provided proactive solutions
- Built long-lasting relationships based on trust and satisfaction.
Education
Bachelor’s Degree - Health/Health Care Administration/Management
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Problem-solving
- Communication
- Conflict resolution
- Empathy
- Crisis intervention
- Customer service
- Organizational skills
- Product knowledge
- Advocacy
- Active Listening
- Cultural Empathy
- Mediation
- Self and Social Awareness
- Basic Human Resource Principles
- Business Financial Fundamentals
- Business Marketing
- Corporate Social Responsibility
- Applied Critical Thinking
- Comparative Analysis
- Ethics
- Inductive and Deductive Reasoning
- Absorption
- Diet Planning Tools
- Digestion
- Disease Management
- Energy Balancing
- Metabolism
- Nutritional Management
- Basic Probability
- Basic Statistics
- Correlation and Causation
- Data Representation
- Hypothesis Testing
- Sample Distribution and the Central Limit Theorem
- Assessment of Risk and Mitigation
- Leadership and Teamwork
- Product Lifecycle Management
- Project Planning
Certification
- Health, Fitness, and Wellness (HLTH1011), Sophia Learning, 05/01/24
- Conflict Resolution (ConRes1001), Sophia Learning, 05/01/24
- Introduction to Business (BUS1001), Sophia Learning, 05/01/24
- Introduction to Ethics (PHIL1002), Sophia Learning, 05/01/24
- Introduction to Nutrition (HLTH1010), Sophia Learning, 05/01/24
- Introduction to Statistics (STAT1001), Sophia Learning, 05/01/24
- Project Management (PM1001), Sophia Learning, 05/01/24
Timeline
Sexual Assault Response Advocate
Violence Free Futures
03.2022 - Current
Retail Manager
Online Grocery Manager
07.2017 - 02.2018
Personal Shopper
Walmart
09.2015 - Current
Customer Service Representative
InfoCision Management Corporation
09.2007 - 12.2014
Bachelor’s Degree - Health/Health Care Administration/Management
Southern New Hampshire University
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