LaVeta Sherels
Hastings,MN
Summary
Dedicated professional with strong skills in relationship building and staff management. Proven ability to cultivate a positive workplace culture and drive continuous improvement in operational efficiency, ensuring compliance and enhancing overall service quality.
Overview
33
33
years of professional experience
Work History
Interim Director
Mount Carmel Childcare
Minneapolis, MN
02.2022 - Current
- Developed and implemented strategic programs to enhance child development and education quality.
- Collaborated with staff to create a positive, inclusive environment for children and families.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Streamlined operational procedures to improve efficiency in daily childcare operations.
- Mentored and trained staff in best practices for early childhood education and care.
PCA
MRCI
Hastings, MN
04.2009 - 12.2021
- Assisted client with daily living activities, promoting independence and well-being.
- Documented patient progress and care plans, ensuring accurate records and compliance.
- Provided companionship and emotional support to enhance client quality of life.
- Facilitated communication between clients and healthcare providers for coordinated care.
- Maintained a clean and safe environment, adhering to health regulations and standards.
- Ensured proper hygiene practices were followed by assisting with grooming tasks.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Improved patient comfort by providing compassionate and attentive care.
- Implemented personalized care strategies based on individual client needs and preferences.
Customer Service Manager
Walmart
Hastings, MN
09.2006 - 08.2013
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Walmart
Hastings, MN
01.1994 - 04.2006
- Led customer service team to enhance satisfaction and loyalty through effective training programs.
- Developed and implemented new processes to streamline customer inquiries and resolve issues promptly.
- Analyzed customer feedback to identify trends and improve service quality across multiple channels.
- Mentored staff on best practices for handling complex customer interactions, fostering a supportive environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Cashier
Walmart
Hastings, MN
09.1993 - 01.1994
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining store inventory levels through effective stock management practices.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure clean, organized, and safe shopping environment.
- Trained new cashiers on operational procedures and best practices for customer engagement.
- Monitored cash drawer for discrepancies, maintaining accountability throughout shifts.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Hastings High School
Hastings, MNSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Staff management
Timeline
Interim Director
Mount Carmel Childcare
02.2022 - Current
PCA
MRCI
04.2009 - 12.2021
Customer Service Manager
Walmart
09.2006 - 08.2013
Customer Service Manager
Walmart
01.1994 - 04.2006
Cashier
Walmart
09.1993 - 01.1994
High School Diploma -
Hastings High School