Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lavinia Owens

Cincinnati,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

DEVDOT INC
01.2022 - 12.2024
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Counted money in drawers at beginning and end of each shift.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service Cashier

Arby's Restaurant
01.2022 - 12.2023
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.

Home Health Aide

United Hearts Healthcare
01.2021 - 12.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Warehouse Forklift Operator

Peter Gaietto & Associates
01.2019 - 12.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.

Personal Assistant

Delta Industrial Cleaning
01.2014 - 12.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

High School Diploma -

Withrow High School
Cincinnati, OH
05-1994

Skills

  • Point of sale operation
  • Cash handling
  • Inventory management
  • Customer service
  • Forklift operation
  • Sanitation practices

Certification

  • OHSA Forklift Certification
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Customer Service Cashier

DEVDOT INC
01.2022 - 12.2024

Customer Service Cashier

Arby's Restaurant
01.2022 - 12.2023

Home Health Aide

United Hearts Healthcare
01.2021 - 12.2023

Warehouse Forklift Operator

Peter Gaietto & Associates
01.2019 - 12.2022

Personal Assistant

Delta Industrial Cleaning
01.2014 - 12.2018

High School Diploma -

Withrow High School

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Lavinia Owens