Lavleen Mal
Business Development Representative
Palatine,IL
Summary
Strategic-thinking professional with five years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving business development.
Overview
7
7
years of professional experience
Work History
Manager, Business Operations
Amazon
North Chicago Region, IL
05.2023 - 01.2024
- Drove sales and business development through outbound lead generation, prospecting, and cold calling, targeting both new and existing accounts.
- Partnered with internal teams to build a strong pipeline, align with key decision-makers, and exceed performance metrics.
- Led business operations for Amazon new Sortation Branch Logistics, collaborated with senior managers, B2B Customers, and vendors to streamline processes and reduce costs.
Technical Specialist
Apple
Deer Park, IL
09.2021 - 05.2023
- Drove over $1 million in revenue within a month through strategic sales, helping businesses integrate Apple products and SaaS solutions.
- Developed tailored solutions for clients across various industries, conducted outbound cold calls, and researched enhancing operational efficiency through Apple’s ecosystem and CRM tools.
- Conducted outbound cold calls and research, building a strong sales pipeline, and ensuring high client adoption rates.
Zone Lead
Amazon
Schaumburg, IL
08.2020 - 03.2022
- Developed strong vendor relationships, and assisted in managing outbound and inbound communications to drive sales and improve customer satisfaction.
- Focused on pipeline generation through research and prospecting, cold calling, and connecting with decision-makers to expand business opportunities.
Customer Service Manager
Walmart
Wheeling, IL
11.2016 - 07.2020
- Supported sales initiatives by utilizing CRM tools to maintain customer relationships, and drive repeat business.
- Worked closely with internal teams to develop strategies that improved operational efficiency and contributed to meeting sales targets.
Education
MBA - Business Administration
Western Governors University
Utah05.2025
Master of Arts - Public Administration
University of Illinois At Chicago
Chicago, IL12-2024
Bachelor of Science - Public Policy Analysis
University of Illinois At Chicago
Chicago, IL05.2022
Associate of Arts - Business Administration
William Rainey Harper College
Palatine, IL12.2019
Skills
- CRM management
- Strategic planning
- Marketing
- Analytics
- Contract negotiation expertise
- Innovation management
- Contracts & negotiations
- Analytical and critical thinking
- Relationship building and rapport
- Business intelligence
Timeline
Manager, Business Operations
Amazon
05.2023 - 01.2024
Technical Specialist
Apple
09.2021 - 05.2023
Zone Lead
Amazon
08.2020 - 03.2022
Customer Service Manager
Walmart
11.2016 - 07.2020
MBA - Business Administration
Western Governors University
Master of Arts - Public Administration
University of Illinois At Chicago
Bachelor of Science - Public Policy Analysis
University of Illinois At Chicago
Associate of Arts - Business Administration
William Rainey Harper College
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