Lavoga Moore
Suffolk,VA
Summary
Adept at fostering workplace cleanliness and enhancing team collaboration, I significantly improved service delivery efficiency at Eastern Healthcare Nans Pointe. Leveraging expertise in laundry operations and customer service, I led initiatives that streamlined processes, achieving a notable increase in customer satisfaction. My proactive approach to problem-solving and inventory management underscores my commitment to excellence.
Laundry professional with proven record in maintaining high standards of cleanliness and garment care. Capable of efficiently managing laundry operations, contributing significantly to overall service quality. Known for strong team collaboration, adaptability, and reliability in meeting changing needs and demands.
Overview
6
6
years of professional experience
Work History
Laundry Attendant
Eastern Healthcare Nans Pointe
08.2024 - 10.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Delivered superior customer service by responding to inquiries and complaints.
Janitorial
Damco Warehouse
07.2018 - 07.2023
- Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
- Collaborated with other janitorial staff to ensure all tasks were completed efficiently and effectively.
- Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial service
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Promoted a positive work atmosphere within the janitorial team through effective communication and collaboration on tasks.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
Education
High School Diploma -
Lakeland High School
Suffolk, VA06-1994
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Safety procedures
- Load balancing
- Item sorting
- Sorting and transport
- Detergent and additive knowledge
- Adherence to policies
- Folding techniques
- Efficient sorting
- Inventory tracking
- Laundry distribution
- Customer laundry
- Laundry storage and distribution
- Linen folding
- Bin tracking
- Housekeeping support
- Customer service
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Managing deliveries
Timeline
Laundry Attendant
Eastern Healthcare Nans Pointe
08.2024 - 10.2024
Janitorial
Damco Warehouse
07.2018 - 07.2023
High School Diploma -
Lakeland High School
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