Lavon Francis
Daytona Beach,FL
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in planning, organization, and problem-solving, ensuring efficient and satisfying customer experiences.
Additionally I am an individual with a background in retail support, known for exceptional multitasking and teamwork. Excels in adapting to changing inventory and enhancing customer satisfaction through effective communication and product knowledge.
Overview
1
1
year of professional experience
Work History
Personal Shopper
Sam's Club
04.2025 - 02.2026
- Assisted customers in selecting products based on preferences and needs.
- Maintained organized shopping lists to enhance efficiency during store visits.
- Collaborated with team members to ensure stock availability and timely shopping experiences.
- Adapted quickly to changing inventory and promotions, optimizing customer satisfaction.
- Provided product recommendations, showcasing knowledge of store offerings and customer trends.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
- Participated in training sessions, enhancing product knowledge and service skills.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Cart Attendant
Sam's Club
01.2025 - 04.2025
- Collected and organized shopping carts from parking lot to enhance customer convenience.
- Assisted customers with cart retrieval, ensuring efficient service and satisfaction.
- Monitored cart inventory levels to maintain optimal availability for shoppers.
- Collaborated with team members to improve workflow and efficiency in cart management.
- Implemented safety protocols while handling equipment, reducing potential hazards in work area.
- Conducted routine inspections of carts to ensure cleanliness and operational functionality.
- Trained new employees on best practices for cart collection and customer service standards.
- Provided feedback to management on cart maintenance needs to improve overall store operations.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Removed broken and unserviceable carts from inventory for repair.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Offered carts to patrons.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
Education
High School Diploma -
Morant Bay High School
Jamaica11-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Heavy lifting
- Physical stamina
- Advertising and marketing
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Analytical thinking
- Conflict resolution
Languages
Japanese
Elementary
Timeline
Personal Shopper
Sam's Club
04.2025 - 02.2026
Cart Attendant
Sam's Club
01.2025 - 04.2025
High School Diploma -
Morant Bay High School