LAVONE EWELL
Fort Worth,TX
Summary
Detail-oriented and technically adept IT Technician with over 7 years of experience in supporting, troubleshooting, and maintaining diverse IT systems. Proven track record of diagnosing hardware and software issues, managing network configurations, and providing exceptional customer service. Skilled in deploying effective solutions that improve system efficiency and user satisfaction. Committed to staying current with the latest technological advancements to deliver reliable IT support. Recognized for teamwork, problem-solving abilities, and a strong work ethic in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
I.T. Helpdesk Technician
Privia Medical Group
Fort Worth , TX
2021.12 - Current
- Provided Tier 1/2 IT support to non-technical internal users through desktop support services
- Trained new Technical Support Representatives as Sr
- Technician, on company policies, procedures, and tools
- Documented support interactions for future reference
- Participated in after-hours on-call rotation to provide 24/7 support coverage
- Excellent communication skills, both verbal and written
- Resolved customer issues by troubleshooting software and hardware problems
- Reviewed unresolved tickets regularly, ensuring timely resolutions were provided
- Provided remote technical support to clients using various communication channels
- Escalated complex issues to higher-level support teams for resolution
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
Field Artillery Crewman (HONORABLE DISCHARGE)
United States Army
Tacoma , WA
2018.03 - 2021.03
- Coordinated deployment of weapons and associated command systems
- Controlled and maintained over 2 million dollars worth of equipment essential to mission success
- Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders
- Managed receipt, storage and issue of ammunition equipment and processes
- Maintained complete accountability during redeployment of sensitive communication equipment
F-15 Crew Chief (HONORABLE DISCHARGE)
United States AirForce Reserve
Goldsboro , NC
2015.07 - 2018.03
- Instructed new crew members in maintenance procedures and job operations requirements
- Coordinated upkeep for craft, including parts replacements, regular inspections, and maintenance
- Achieved 98% readiness rate with expert management of crew and resources
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems
- Managed team according to company standards and compliance requirements
- Planned daily activities to accomplish team objectives while adhering to high quality standards
Cyber Network Operator (HONORABLE DISCHARGE)
United States Marine Corps
Jacksonville , NC
2010.07 - 2015.07
- Supported users with training, technical assistance and network improvements
- Coordinated computer network access and use as master control operator
- Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled tasks
- Standardized job tasks and trained junior team members on industry best practices and standards
- Resolved issues and escalated problems with knowledgeable support and quality service
- Monitored networks and network devices to resolve technical problems quickly
- Monitored company inventory to keep stock levels and databases updated
Education
Bachelor of Science (B.S.) - Computer And Information Systems Security
California Institute of Arts & Technology
San Diego, CA09.2026
Certification - Cyber Security Specialist Program
MyComputerCareer.com / Technical Skills
Indianapolis, IN04.2022
Certification - Information Technology Systems Administrator
MyComputerCareer.com
Raleigh, NC10.2021
Skills
- Active Directory
- Remote Support
- Ticket Management
- System Administration
- Desktop Support
- Help Desk Support
- Software Installation
- Technical Support
- Adaptability
- Effective Communication
- Asset Management
- Hardware Configuration
Certification
- Microsoft Security Certified
- Microsoft Network Certified
Do not have, but can aquire if job desires :
Network+
Security+
A+
Timeline
I.T. Helpdesk Technician
Privia Medical Group
2021.12 - Current
Field Artillery Crewman (HONORABLE DISCHARGE)
United States Army
2018.03 - 2021.03
F-15 Crew Chief (HONORABLE DISCHARGE)
United States AirForce Reserve
2015.07 - 2018.03
Cyber Network Operator (HONORABLE DISCHARGE)
United States Marine Corps
2010.07 - 2015.07
Bachelor of Science (B.S.) - Computer And Information Systems Security
California Institute of Arts & Technology
Certification - Cyber Security Specialist Program
MyComputerCareer.com / Technical Skills
Certification - Information Technology Systems Administrator
MyComputerCareer.com
- Microsoft Security Certified
- Microsoft Network Certified
Do not have, but can aquire if job desires :
Network+
Security+
A+
Similar Profiles
Eric Samuel BenjaminEric Samuel Benjamin
Primary Care Physician Assistant at Alexandria Medical Associates, Privia Medical GroupPrimary Care Physician Assistant at Alexandria Medical Associates, Privia Medical Group
Nazilla SultaniNazilla Sultani
Medical Assistant at Privia Medical GroupMedical Assistant at Privia Medical Group
Catrina "Trina" MoneyCatrina "Trina" Money
Sr. Quality Trainer at Privia Medical Group - Florida MarketSr. Quality Trainer at Privia Medical Group - Florida Market