Lavone Rhym-Tate
Summary
Proven Patient Access Specialist with a track record of enhancing patient registration processes at Bayhealth Kent General Hospital by leveraging expertise in HIPAA Compliance and exceptional customer service skills. Achieved a significant reduction in billing errors through meticulous insurance verification and data entry proficiency, demonstrating a commitment to accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Bayhealth Kent General Hospital
Dover, DE
01.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Warehouse Worker
Walmart Distribution Center
Smyrna, DE
11.2021 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Palletizer Operator
Kraft Heinz
Dover, DE
01.2021 - 08.2021
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
Warehouse Worker
Walmart Distribution Center
Smyrna, DE
03.2013 - 01.2021
- Performed general housekeeping and cleaning tasks.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH09.2022
High School Diploma -
Delcastle Technical High School
Wilmington, DE05.2008
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Documentation accuracy
- Insurance Billing
- Healthcare Software Knowledge
- EMR
- Data entry proficiency
- Insurance Verification
- Patient Registration
- Eligibility Determination
Timeline
Patient Access Specialist
Bayhealth Kent General Hospital
01.2023 - Current
Warehouse Worker
Walmart Distribution Center
11.2021 - 01.2023
Palletizer Operator
Kraft Heinz
01.2021 - 08.2021
Warehouse Worker
Walmart Distribution Center
03.2013 - 01.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Delcastle Technical High School