Lavonna Mills

• Developed a comprehensive knowledge of auto PMR, household, and MVR reporting
• Successfully transitioned into the PLUP role and constantly meets performance expectations and required metrics.
• Able to identify my needs and take action.
• Engaged with peers and gathered actionable feedback to share with leadership, by serving as our teams Neighborhood Ambassador.

• I have worked closely with the underwriting department to improve the efficiency of routing items between underwriting and service. My efforts have resulted with multiple “Good act” awards.
• Actively seek to improve the quality and efficiency of Personal Lines Fire underwriting processes by submitting a continuous improvement idea that was implemented.
• I adeptly leverage technology and emotional insight to enhance team engagement, quality, and performance.
• Demonstrated continued support of an inclusive work environment by displaying understanding, empathy and sensitivity towards colleagues and customers.
• Selected to represent our team for Neighborhood Ambassador committee

Entered and processed all orders received through the online portal from businesses, contractors, and designers.

• Managed 10 multiple phone lines, addressing product inquiries, taking new orders, and updating existing orders efficiently.
• Delivered excellent customer service on the showroom floor, ensuring a positive and welcoming environment while supporting shrink reduction.
• Accurately accounted for daily funds, balanced credit card transactions, and prepared daily deposits, ensured shrink was minimal through cycle counts.
• Provided tailored advice and assistance to customers, attentively addressing their specific needs and preferences.

• Ensured each transaction was accurately captured including credit card and cash payment.
• Maintained HR folders for each associate including, training certificates, continuous training, and coaching including positive and negative behaviors.
• Prepared and monitored scheduling, purchases, and other expenses to maintain quarterly budget compliance.
• Provided continuous training for associates on newest processes, updates, sales targets.
• Came up with sales strategies to hit financial targets and stay within budget.
• Nominated For Store Manager of The Year.