Gabryl (Gabbi) Beale
Underwriting Service Assistant
Bloomington,IL
Summary
Skilled PL Fire USA with great operational knowledge actively seeking opportunities within State Farm that better utilize my current skills while offering continued learning and professional development. Recognized for strong process knowledge, technical problem-solving, and consistent accuracy in data management. Proven ability to troubleshoot and resolve system errors while serving as a key team resource for process guidance, finding job aids/other resources, and error resolution. Demonstrates a long-standing track record of rapid advancement and continuous upskilling across roles within and outside of State Farm.
Overview
9
9
years of professional experience
Work History
Underwriting Service Assistant - PLUP PT's
State Farm
03.2024 - Current
- Process agency and policyholder requests for policy changes
- Maintain, update, and correct policyholder records
- Currently maintaining an above-expectation CPH at 19.7 for the month of April 2026
- Adhere to company guidelines to ensure all policies are correctly underwritten, as well as quickly and accurately correcting policies that were found to be outside of acceptable guidelines
- Partner with agency staff to ensure corporate expectations and guidelines are fully understood to allow for accurate and timely agency requests for policy changes
- Serve as a source of information and help for my teammates as well as helping to find job aids and other resources
- Served on the PLUP Engagement Committee to help boost department morale, coordinate in-office activities, and create opportunities for connections within the department
Underwriting Service Assistant - PL Fire PT's
State Farm
01.2023 - 03.2024
- Processed agency and policyholder requests for policy changes
- Maintained, updated, and corrected policyholder records
- Adhered to company guidelines to ensure all policies were correctly underwritten, as well as quickly and accurately correcting policies that were found to be outside of acceptable guidelines
- Partnered with agency staff to ensure corporate expectations and guidelines were fully understood to allow for accurate and timely agency requests for policy changes
- Became an asset to my teams as a resource for information and help
- Served as my team's Quality Ambassador reviewing team trends, hosting team meetings to address those trends, and offering 1x1 meetings to assist teammates with questions on processes, resolving system errors, and fixing inaccurate policy codings
Member Services Representative
The Credit Union For All (formerly Mid-Illini Credit Union)
09.2021 - 11.2022
- Investigate and catch check fraud
- Build and maintain relationships with credit union members and coworkers
- Maintain a balanced cash drawer while handling multiple responsibilities
- Investigate and balance daily drawer discrepancies of coworkers
- Post loan payments
- Sell credit union products to members
- Train and mentor new staff
- Maintain composure and deescalate situations with dissatisfied members
Stay At Home Mom
N/A
05.2019 - 09.2021
File Maintenance Manager
Jewel Osco
10.2017 - 05.2019
- Rapidly adapted to a full storewide system conversion, becoming proficient in new file maintenance processes and technologies.
- Trained and supported team members on updated systems, signage standards, and merchandise tagging procedures.
- Maintained accurate and up-to-date product data, including pricing, shelf placement, ordering details, and customer-related information.
- Ensured timely and precise updates of promotional pricing across all in-store signage and tags.
- Verified planogram (“blueprint”) compliance across all shelving sections to maintain visual and operational consistency.
- Collaborated cross-functionally with store leadership and team members to ensure accuracy in merchandise data and presentation.
- Monitored and reported product discrepancies, shortages, and data inconsistencies to appropriate stakeholders.
- Safeguarded confidentiality and integrity of store data systems.
- Demonstrated strong work ethic and accountability by working extended hours to maintain operational accuracy and deadlines.
- Utilized Microsoft Office, internal store systems, and standard office equipment to manage records and reporting.
Education
Associate of Arts -
Heartland Community College
NormalHigh School Diploma -
Bloomington High School
Bloomington05.2016
Skills
- Strong problem solver
- Adaptability and flexibility
- Attention to detail
- Reliability
- Teamwork and collaboration
- File System Management
- Communication
- Excel, Word, Outlook, PowerPoint
Timeline
Underwriting Service Assistant - PLUP PT's
State Farm
03.2024 - Current
Underwriting Service Assistant - PL Fire PT's
State Farm
01.2023 - 03.2024
Member Services Representative
The Credit Union For All (formerly Mid-Illini Credit Union)
09.2021 - 11.2022
Stay At Home Mom
N/A
05.2019 - 09.2021
File Maintenance Manager
Jewel Osco
10.2017 - 05.2019
Associate of Arts -
Heartland Community College
High School Diploma -
Bloomington High School