Chasity Woods
Forney
Summary
Customer service professional with more than 10 years of experience working in a call center environment. Consistent positive interaction with customers and knowledge of time management, which has resulted in rewards for the top performer. Ability to provide excellent customer service in a busy environment, ability to adapt to customers' needs, and match them with the right solutions.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
Statefarm Insurance
2022.03 - Current
- Assisted underwriters in evaluating risks and determining coverage eligibility for clients.
- Coordinated communication between clients and underwriting teams to facilitate timely decision-making.
- Implemented quality control measures to ensure accuracy in policy documentation and client records.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Content Moderator
Genpact llc
2019.02 - 2022.03
- Managed production of publication, selecting artwork, overseeing layout and checking printing.
- Approached and solved problems with initiative and sound judgment.
- Helped office personnel with errands, paperwork and data entry.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Customer Service Rep II
AmerisourceBergen
2018.10 - 2019.07
- Responding to general inquires and requests through incoming customer calls, emails and faxes.
- Investigating customer issues in a professional and timely manner.
- Ensuring that every customer interaction is in alignment with the AmerisourceBergen corporate values.
- Dealing with adhoc changes and difficult queries in a patient and professional manner.
- Maintaining strong product knowledge for clients assigned within the POD.
- Complying with all appropriate policies, procedures, safety rules and regulations.
Customer Service Rep-collector
Exeter Finance
2016.06 - 2018.10
- Created a phone call scheduling strategy when calling back customers in order to maintain consistent contact.
- Ensured client database was free from mistakes regarding name, address and other forms of contact information.
- Followed all regulations regarding fair debt practices and privacy.
- Investigated accounts that had possible errors in balances by using accounting system software.
- Maintained positive relationships with clients in order to return their accounts to good standing.
- Met or exceeded all company goals related to amount of revenue gained from resolved accounts.
- Successfully collected on past due accounts averaging [number] months old.
- Yielded a high volume of calls, more than 85 calls per day, in a corporate setting.
Education
High School Diploma - education
Grand Canyon University
Phoenix, AZ02.2027
Skills
- Document review
- Policy analysis
- Data interpretation
- Industry awareness
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Telephone and email etiquette
- Billing processing
- Strong problem solver
Timeline
Underwriting Service Assistant
Statefarm Insurance
2022.03 - Current
Content Moderator
Genpact llc
2019.02 - 2022.03
Customer Service Rep II
AmerisourceBergen
2018.10 - 2019.07
Customer Service Rep-collector
Exeter Finance
2016.06 - 2018.10
High School Diploma - education
Grand Canyon University