Laura Perez
Dallas,TX
Summary
Detail-oriented professional with extensive experience in underwriting and customer care. Proven ability to enhance service efficiency and foster positive relationships, contributing to increased customer satisfaction and retention.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Richardson, TX
03.2021 - 04.2026
- Assisted underwriters in evaluating risk factors and determining coverage terms.
- Reviewed policy applications for accuracy and compliance with underwriting guidelines.
- Processed documentation and maintained organized records for underwriting operations.
- Collaborated with team members to streamline workflows and improve service efficiency.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Provided timely responses to inquiries from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Ensured timely communication of underwriting decisions to agents and clients.
- Conducted audits of files to ensure adherence to regulatory standards and company policies.
- Implemented process improvements that enhanced overall productivity within the underwriting department.
Real Estate Agent
Mike Mazyck Realty
Heath TX
05.2016 - 11.2025
- Negotiated purchase agreements and contracts to ensure favorable terms for clients.
- Conducted market analysis and property evaluations to guide pricing strategies.
- Developed marketing strategies leveraging social media platforms to enhance property visibility.
- Facilitated property showings and open houses to engage prospective buyers.
- Built and maintained relationships with clients, leading to repeat business and referrals.
- Mentored junior agents, providing guidance on best practices and industry standards.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Advised clients on market conditions and property value for informed decision-making.
Customer Care Representative
Allstate Insurance
Dallas TX
01.2015 - 01.2021
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction rates.
- Developed comprehensive knowledge of insurance products to provide accurate information to clients.
- Processed insurance claims efficiently, ensuring adherence to company policies and procedures.
- Managed escalated issues by employing conflict resolution strategies to maintain client relationships.
- Analyzed client data trends to identify opportunities for service improvement and operational efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
High School Diploma -
Skyline High School
Dallas TX06-1996
Skills
- Document review
- Policy analysis
- Data interpretation
- Underwriting support
- Problem-solving
- Strong problem solver
- Analytical thinking
- Collaboration
- Sales support
- Customer service
- Analytical thinking
- Workflow optimization
- Telephone and email etiquette
- Excellent communication
- Professional communication
- Client assessment
- Telephone and email etiquette
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Analytical thinking
Certification
- Licensed Real Estate - 10 years
- Licensed Insurance P&C & Life & Health - 30yrs
Languages
Spanish
Native or Bilingual
Timeline
Underwriting Service Assistant
State Farm
03.2021 - 04.2026
Real Estate Agent
Mike Mazyck Realty
05.2016 - 11.2025
Customer Care Representative
Allstate Insurance
01.2015 - 01.2021
High School Diploma -
Skyline High School