Summary
Overview
Work History
Education
Skills
Timeline
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La Vonne Evans

Akron

Summary

Dynamic professional with extensive experience in customer service in fast paced environments. Proven ability to manage high-stress situations with effective decision-making and active listening skills. Recognized for enhancing customer loyalty through empathetic conflict resolution and maintaining meticulous documentation for seamless operations.

Overview

5
5
years of professional experience

Work History

Alarm Monitoring/Dispatcher

Securitas Technology
09.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided Vigilante Client Life and Property Protection through Camera Monitoring
  • Customer Service of Commercial Accounts
  • Dispatched Proper Agency Including Medical, Fire and Police.
  • Demonstrated Effective and Clear Business to Business Communications
  • Collaborated with supporting teams to maintain a seamless customer experience.
  • Documented accurate and professional call events into account history.


Customer Service Representative

Everstaff Staffing
04.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Administrator

Status Elite Carriers
03.2020 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Load Scheduling/Dispatching
  • Payroll
  • Hiring/Terminations
  • Tracking of Shipping and Delivering.
  • Monitored Expenses
  • Ensured accurate invoices, timesheets, tax paperwork and carrier packets.

Education

English Language And Literature

University of Akron
Akron, OH
05-2020

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Customer relations
  • Problem-solving
  • Time management
  • Stress tolerance
  • Attention to detail

Timeline

Alarm Monitoring/Dispatcher

Securitas Technology
09.2024 - Current

Customer Service Representative

Everstaff Staffing
04.2024 - 09.2024

Office Administrator

Status Elite Carriers
03.2020 - 04.2024

English Language And Literature

University of Akron

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