Goal-Oriented Individual with over eight years of Managerial and Leadership role in Restaurants and Private Country Clubs. Three years in a Manufacturing Environment and also one year of Laboratory experience. I'm looking to use my Strong Leadership Skills in assisting new clients to achieve new levels of Profitability and Efficiency for their establishment. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
Lavonne Ramsey
Greer,SC
Summary
Overview
15
years of professional experience
1
Certification
Work History
THERMO KING-Greenville, SC
Team Leader
01.2023 - Current
Job overview
- Monitoring and reporting team attendance, behavior and performance and maintaining performance and behavior
- Coach / train and monitor that Standard work is being implemented along with Company Policies and procedures
- Ensuring training is adequate for understanding TAKT, A Rank Safety, Quality, and Reliabilities in their area
- Verify that Start and End of shift checks are completed by each operator
- Lead by example, communicate, listen, coach, and always be respectful and show professionalism to everyone.
Tropical Grille-Greenville, SC
Catering Delivery Driver
05.2022 - 12.2022
Job overview
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Delivery catering orders to 116 people a day
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Providing excellent customer service, answering questions, and handling complaints from clients
- Leveraged GPS system and navigation app to determine and follow the most efficient routes
- Maintain a safe and sanitary vehicle.
Alltrista Plasctics LLC-Greer, SC
Label Operator / Quality Assurance Technician
01.2022 - 03.2022
Job overview
- Produced Shipper, Case, Pallet, and Kit labels for Covid - 19 Home Testing Kits
- Input all information from the PBR into the Label machine
- Inspected, scanned, and verified all labels for any barcode discrepancies
- Performed hourly quality checks on (Components) Swabs, Pouches, Ampules
- Gather all samples required for laboratory testing, and retain archives from assigned packaging lines
- Inspect every assigned packaging line using extreme attention to detail to ensure a high-quality product is being produced.
Multi Packaging Solutions-Greenville, SC
Quality Assurance Inspector
11.2021 - 01.2022
Job overview
- Ensure all required documents are completed, reviewed, and included in the (PBR)
- Performs inspections on products produced on the packaging line according to the specifications listed
- Correctly calculate the (AQL) value of each assigned packaging line in a timely manner
- Exhibit effective time management by completing First article inspections, start-ups, and shut-down requirements
- Gather all samples required for laboratory testing, and retain archives from assigned packaging lines
- Inspect every assigned packaging line using extreme attention to detail to ensure the highest quality product is being produced
- Be aware and adaptable to changes made to the production line throughout the shift.
Minghua USA-Greer, SC
Quality Assurance Inspector
11.2020 - 11.2021
Job overview
- Measure product dimensions, examine functionality and compare the final product to the specifications
- Measuring objects compared to their intended physical specifications, running quality tests, and identifying defects
- Testing various parts and checking if items produced pass quality control testing
- Assist in inspection of the initial workpiece and final workpiece
- Report product abnormalities; Correct within the guidelines of the product quality
- Fill out relevant forms during production.
International Vitamin Corporation-Greenville, SC
Machine / Packaging Operator
09.2019 - 03.2020
Job overview
- Machine Operator that sorts, weigh, and seals a variety of items
- Efficiently operate packaging machinery to ensure that manufactured products are safely prepared and moved for transport
- Take apart and clean machinery according to SOPs and cGMPs to prevent damage and cross-contamination of goods during the manufacturing process
- Perform accurate quality checks and completes required documentation in a neat and timely manner.
Havana Kitchen-Greenville, SC
Assistant General Manager
01.2019 - 09.2019
Job overview
- Successfully manage and mentor over 80 staff from various backgrounds and ethnicity
- Implemented daily employee shift meetings which improved team morale and teamwork
- Oversee the hiring and training of new staff in providing excellent customer service, speedy order taking, food/beverage delivery, and creating a positive atmosphere for guests
- Created, scheduled, and reviewed staffing levels to ensure that guest service, operational needs, and financial objectives were met
- Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance
- Assigns tasks and delegates work, monitors job progress and workflow, appraises work performance
- Conducts regular audits to ensure overall compliance.
Cheddar's Scratch Kitchen-Greenville, SC
Assistant Kitchen Manager & Service Manager
07.2018 - 01.2019
Job overview
- Directed and managed a large diverse staff in a high-volume casual dining facility
- Updated and maintained inventory of food, bar and kitchen equipment and supplies
- Conducted daily line checks and delivered clear feedback to the kitchen team and management while enforcing uniform and personal grooming standards in compliance with all state and company policies
- Monitored and oversee kitchen labor and food cost and budgetary requirements
- Involved in the recruitment, training, coaching, disciplining, and retention of staff.
Thornblade Club-Greer, SC
Service Manager
10.2016 - 05.2018
Job overview
- Direct, plan, supervise, and monitor the day-to-day operations to ensure that each shift runs flawlessly from an execution and member experience standpoint
- Create schedules to ensure adequate staffing; during dining periods
- Develop, coach, and engage team members to ensure teamwork; and team satisfaction and recognition
- Oversee weekly, monthly, and quarterly accounting for revenue and expenses
- Train and develop staff ensuring performance quality and memorable experiences for members
- Solves any member concerns and complaints in a timely and extraordinary member-centric manner
- Ensures and reinforces Thorn blade's Standards are achieved and sustained.
Copper River Grill-Greenville, SC
Restaurant Manager
04.2009 - 10.2016
Job overview
- Manage all front of the house duties pertaining to training, motivation, team building, and development
- Arranging staff and devised a floor plan for optimum cover
- Supervised the operation of the bar to maximize profitability while minimizing legal liability
- Made daily deposits, reconcile all Servers / Bar cashouts
- Responding efficiently and accurately to restaurant customer complaints
- Greeting and advising customers, taking reservations
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Control operational costs and identify measures to cut waste.
Education
South Side High SchoolGreenville, SC
High school diploma
University Overview
Skills
- Microsoft Office (10 years)
- Kitchen Management Experience (4 years)
- Restaurant Management (7 years)
- Recruiting
- Packaging (4 years)
- Manufacturing (6 years)
- Time Management (7 years)
- Labor Cost Analysis
- Guest Services (10 years)
- Inventory Control (7 years)
- Profit & Loss
- Quality Assurance (4 years)
- Quality Control (4 years)
- Quality Inspection (4 years)
- 5S (10 years)
- CGMP (6 years)
- POS (10 years)
- Laboratory Experience (2 years)
Certification
- ServSafe
- CPR Certification
Personal Information
Personal Information
Willing To Relocate: AnywhereTimeline
Team Leader
THERMO KING-Greenville, SC
01.2023 - Current
Catering Delivery Driver
Tropical Grille-Greenville, SC
05.2022 - 12.2022
Label Operator / Quality Assurance Technician
Alltrista Plasctics LLC-Greer, SC
01.2022 - 03.2022
Quality Assurance Inspector
Multi Packaging Solutions-Greenville, SC
11.2021 - 01.2022
Quality Assurance Inspector
Minghua USA-Greer, SC
11.2020 - 11.2021
Machine / Packaging Operator
International Vitamin Corporation-Greenville, SC
09.2019 - 03.2020
Assistant General Manager
Havana Kitchen-Greenville, SC
01.2019 - 09.2019
Assistant Kitchen Manager & Service Manager
Cheddar's Scratch Kitchen-Greenville, SC
07.2018 - 01.2019
Service Manager
Thornblade Club-Greer, SC
10.2016 - 05.2018
Restaurant Manager
Copper River Grill-Greenville, SC
04.2009 - 10.2016
South Side High School
High school diploma