Amanda Kozlowski
Charlotte,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Jeni's Splendid Ice Creams
10.2023 - Current
Sales Audit Specialist
Rack Room Shoes
12.2021 - 12.2022
- Work remotely and directly with our stores to ensure all funds coming in and out are handled properly
- Work directly with Loss Prevention to ensure security of our products and funds
- Assist customers with banking issues.
Merchandiser
Baucom's Nursery Co
07.2021 - 12.2021
- Responsible for accepting deliveries of shrubs from nursery at Home Depot garden centers in the Charlotte area and setting product out to make tables look full and organized.
Office Manager
ADR Billing
11.2019 - 07.2021
- Close collections accounts and run payments
- Monitoring employees calls and daily tasks
- Training new employees
- Recording multiple forms of data
- Properly file all documentation
- Numerous other tasks to assist owner in daily operations.
Billing and Collections Specialist
Coastal Solutions, LLC
08.2018 - 01.2020
- Making outbound calls to outstanding collections accounts
- Answer and close incoming collections accounts in between making outbound calls (setting up payment plans, taking payment information and processing payments, etc.)
- Consistently exceeding collections goals to achieve bonuses
- Assist with training of new employees
- Personally handled the overflow line and all voicemails.
Server/Hostess/Expo
Hilltop Fish Fare and Steakhouse
04.2018 - 09.2018
Customer Service Representative
Highmark Blue Cross Blue Shield
08.2017 - 04.2018
- Provide excellent support while handling sensitive health information
- Ensuring that claims have been coded correctly to correspond with clients benefits
- Handle a high volume of incoming calls and inquiries from clients regarding their health insurance policies
- Place outbound calls to doctors offices and pharmacies regarding clients insurance claims.
Customer Service Representative
Nabisco (Mondelez International)
08.2016 - 08.2017
- Handle inbound calls on any possible questions, comments, or concerns a consumer may have regarding Nabisco products.
Pet Care Associate
PetSmart
10.2015 - 08.2016
Clerk/server
Sanitary Bakery
05.2011 - 07.2015
Education
Did not yet graduate - General Studies
Luzerne County Community College
Continuing education - North Carolina Life Insurance License
Exam FX Pre Licensing
02.2024
Skills
- Microsoft office (10 years)
- Call Center Operations
- Customer Service
- Office Management
- Cold Calling
- Delivery Driver Experience
- Loss Prevention
- POS
- Supervising experience
- Financial auditing
Certification
- Driver's License, 08/01/18, 08/01/26, Class c drivers license. No points
- Life Insurance License, 06/01/23, Present
Assessments
- Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Medical billing, Proficient, 09/01/22, Understanding the procedures and forms used for medical billing
- Call center customer service, Proficient, 09/01/22, Demonstrating customer service skills in a call center setting
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Food safety, Proficient, 09/01/23, Knowledge of proper food and equipment handling safety measures
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Management & leadership skills: Impact & influence, Proficient, 08/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Food service fit: Crew member, Proficient, 08/01/21, Measures the traits that are important for successful food service crew members
- Customer service, Proficient, 11/01/21, Identifying and resolving common customer issues
- Protecting patient privacy, Proficient, 09/01/22, Understanding privacy rules and regulations associated with patient records
- Food service: Customer situations, Proficient, 09/01/23, Identifying and addressing customer needs in a food service setting
- Sales fit, Proficient, 09/01/22, Measures the traits that are important for success in sales positions
- Sales skills, Proficient, 05/01/23, Influencing and negotiating with customers
Timeline
Team Leader/Supervisor
Jeni's Splendid Ice Creams
10.2023 - Current
Sales Audit Specialist
Rack Room Shoes
12.2021 - 12.2022
Merchandiser
Baucom's Nursery Co
07.2021 - 12.2021
Office Manager
ADR Billing
11.2019 - 07.2021
Billing and Collections Specialist
Coastal Solutions, LLC
08.2018 - 01.2020
Server/Hostess/Expo
Hilltop Fish Fare and Steakhouse
04.2018 - 09.2018
Customer Service Representative
Highmark Blue Cross Blue Shield
08.2017 - 04.2018
Customer Service Representative
Nabisco (Mondelez International)
08.2016 - 08.2017
Pet Care Associate
PetSmart
10.2015 - 08.2016
Clerk/server
Sanitary Bakery
05.2011 - 07.2015
Did not yet graduate - General Studies
Luzerne County Community College
Continuing education - North Carolina Life Insurance License
Exam FX Pre Licensing