Lavorace Smith
LITTLE ROCK,ARKANSAS
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
international Computer Systems
Little Rock, AR
05.2007 - 01.2016
- Referred significant hardware or software problems or defective products to vendors or technicians for service.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Consulted with customers to address their needs and concerns.
- Upheld high standards of customer service by responding to inquiries, addressing needs, and resolving problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Applied Science -
Pulaski Technical College
North Little Rock, AR05-2026
Skills
- Customer service
- Billing procedures
- Payment processing
- Technical troubleshooting
- Product knowledge
- Customer relationship management
Timeline
Customer Service Representative
international Computer Systems
05.2007 - 01.2016
Associate of Applied Science -
Pulaski Technical College
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