Lavotia Mckenzie
Lawrenceville,GA
Summary
Performance-oriented and skilled clerical professional proficient in managing administrative, promotional, and customer service functions to support the team and improve group productivity. Utilizes a methodical approach to prioritize and multitask, efficiently addressing all needs with qualified assistance. Actively seeks opportunities to attract new business by diligently monitoring properties, organizing lead data, and maintaining effective schedules.
Overview
14
14
years of professional experience
Work History
LICENSED REALTOR
Atlanta Association of Realtors
03.2023 - Current
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
BILLING / Collection Rep
Change Healthcare, A McKesson
06.2016 - 03.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Conduct daily outreach to corporate clients with overdue accounts, ensuring prompt payment.
- Partner with financing teams to reconcile discrepancies and apply payments accurately.
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
04.2014 - 05.2015
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
GRIEVANCE APPEALS SPECIALIST
United Healthcare Group
08.2010 - 12.2013
- Reviewed outstanding requests and redirected workloads to complete projects on time
- Generated, posted and attached information to claim files
- Verified client information by analyzing existing evidence on file
- Posted payments to accounts and maintained records
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
CLERK
United States Post Office
07.2011 - 03.2013
- Received and routed business correspondence to correct departments and staff members
- Reviewed order data to verify transactions and shipping dates
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
Education
Associate of Science -
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Professional Demeanor in Stressful Situations
- Task Management Expertise
- Creative Problem Solving
- Clear Written and Oral Communication
- Proficient in CRM Platforms
- Attention to Detail
- Flexible Schedule
- Documentation and Recordkeeping
- Certified Real Estate Professional
- Phone and Email Etiquette
References
Available upon request.
Timeline
LICENSED REALTOR
Atlanta Association of Realtors
03.2023 - Current
BILLING / Collection Rep
Change Healthcare, A McKesson
06.2016 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
04.2014 - 05.2015
CLERK
United States Post Office
07.2011 - 03.2013
GRIEVANCE APPEALS SPECIALIST
United Healthcare Group
08.2010 - 12.2013
Associate of Science -
Florida Agricultural And Mechanical University
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