Lawan Petza
205 Forest Oak Dr, Lake Wylie,SC
Summary
Driven and detail-oriented professional with a strong background in customer service and order accuracy, honed at Basil Thai Cuisine at StoneCrest and other notable companies. Excelled in beverage preparation and guest relations, consistently enhancing customer satisfaction. Skilled in POS system operation, showcasing a service-oriented mindset and a knack for balancing efficiency with exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server and Bartender
Basil Thai Cuisine at StoneCrest
02.2017 - 07.2024
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Remained focused, calm and professional during peak rush hours.
- Served food and beverages promptly with focused attention to customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Purchasing Agent
Fleco Industries
07.2012 - 12.2016
- Maintained complete documentation and records of all purchasing activities.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Responsible for monitoring performance of the business and managing imbalance between supply/demand through the Sales & Operations planning process.
Server and Bartender
Samui Thai Cuisine
04.2010 - 07.2012
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
Administrator Support
Tetra Pak Services
02.2009 - 10.2009
- Performed project profit and loss analysis.
- Administered cash reimbursements.
- Processed purchase orders for specific projects.
- Coordinated between internal engineers and inventory department.
Education
Continuing Education - Full Stack Web Development
University of North Carolina At Charlotte
Charlotte, NC08.2018
Bachelor of Arts - Accounting
Rajabhat Institute Nakhon Ratchasima University
Nakhon Ratchasima, Thailand03.2003
Skills
- Customer Service
- Order Accuracy
- Allergy awareness
- Cash Register Operation
- POS System Operation
- Payment Processing
- Guest Relations
- Beverage Preparation
- Service-oriented mindset
- Order Management
Certification
- BarSmart Professtional Certificate
- Full Stack - Web Development Certificate
Timeline
Server and Bartender
Basil Thai Cuisine at StoneCrest
02.2017 - 07.2024
Purchasing Agent
Fleco Industries
07.2012 - 12.2016
Server and Bartender
Samui Thai Cuisine
04.2010 - 07.2012
Administrator Support
Tetra Pak Services
02.2009 - 10.2009
Continuing Education - Full Stack Web Development
University of North Carolina At Charlotte
Bachelor of Arts - Accounting
Rajabhat Institute Nakhon Ratchasima University
- BarSmart Professtional Certificate
- Full Stack - Web Development Certificate
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