Kiana Miller
Summary
A highly skilled, Energetic Customer Service Representative with 8 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships with children and adults, driving brand loyalty, and increasing customer engagement. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
4
4
years of professional experience
Work History
Patient Access Representative Coordinator
Harris Health
05.2022 - Current
- Greet patients and escort them to the examination rooms; assist patients with the completion of forms as necessary
- Answer multiple phone calls
- Schedule appointments and accommodate patient appointment needs, such as ordering transportation, rescheduling, etc
- Test for all vital signs
- Contact insurance companies to verify eligibility
- Perform clerical work as needed, i.e., copying, filing, faxing, etc
- Comply with patient needs at all times and ensure all questions are answered
- Maintain procedure rooms by ensuring that they are always neat and ready for use
- Prepare patients before procedures and clean up after
- Ensure patient receipt of post-procedure instructions and how to obtain medication if needed
- Monitor supply levels and replace as needed
- Apply knowledge of sterile techniques and OSHA regulations
- Prepare IV solutions
- Transport supplies or equipment as needed
- Takes blood samples from patients and adequately labeling them with their information.
Claim Specialist-CSR
Community Health Choice
Houston, TX
04.2020 - 05.2022
- Investigate and coordinate insurance benefits for insurance claims across multiple service lines
- Obtain claim status via the telephone, internet, and/or fax
- Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow up activities in a fast-paced environment
- Conduct research, contact patients, and the local affiliates to include VA, Hospitals, and insurance carriers
- Handle incoming and outgoing mail, scanning, and indexing documents and handling any other tasks that are assigned
- Research and verify insurance billing adjustment identification to ensure proper account resolution and act when necessary
- Demonstrate excellent customer service, communication skills, creativity, patience, and flexibility
- Follow established organization guidelines to perform job functions while staying abreast to changes in policies
- Correspond with hospital contacts professionally using appropriate language while following the specific facility and department protocol
- Uphold confidentiality regarding protected health information and adhere to HIPPA regulation
- Interact with all levels of staff
- Cross train in multiple areas and perform all other duties as assigned by management.
Education
Benjamin O Davis High School
01.2018
Certified Phlebotomist
Skills
- Excellent verbal and written communication skills
- Solid background and excellent knowledge of all procedures, and policies
- Result oriented with proven ability to work under pressure and meet strict deadlines
- Proven multicultural leadership and management skills
- Ability to multiple tasks and advanced problem-solving abilities
- Demonstrated ability to train and mentor team
- Customer Service driven with excellent interpersonal skills
- Working knowledge of Microsoft operating systems
- Pre-Admission Requests
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Registration management
- Work Quality Evaluation
- Problem-Solving
Timeline
Patient Access Representative Coordinator
Harris Health
05.2022 - Current
Claim Specialist-CSR
Community Health Choice
04.2020 - 05.2022
Benjamin O Davis High School
Certified Phlebotomist
Similar Profiles
Arlene GallienArlene Gallien
Remote Call Center Supervisor at Harris HealthRemote Call Center Supervisor at Harris Health
Laurabeth GonzalezLaurabeth Gonzalez
Director, Office of Policies and Procedures at Harris HealthDirector, Office of Policies and Procedures at Harris Health
Ash Susik-FloydAsh Susik-Floyd
Critical Care Transport Nurse Program Manager at Harris HealthCritical Care Transport Nurse Program Manager at Harris Health
Rotanda N. SmithRotanda N. Smith
I/S Charge Master Analyst at Harris HealthI/S Charge Master Analyst at Harris Health
Antoinette Jenkins - AgeAntoinette Jenkins - Age
Lead Patient Access Representative/Coordinator at Methodist Sugar Land HospitalLead Patient Access Representative/Coordinator at Methodist Sugar Land Hospital