La'Wanda Francis
Panama City Beach
Summary
Dedicated and highly motivated medical professional. Experience in exceptional support and assistance in medical settings. Proficient in resolving inquiries, handling patient issues, and ensuring customer satisfaction in fast-paced environments. I use my communication skills to understand patient needs and provide solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
HCA Healthcare (Gulf Coast Hospital)
08.2024 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Front Office Manager
Shores Of Panama Resort
02.2019 - 08.2024
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Customer Service Representative
General Dynamics Information & Technology
07.2014 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Hospitality
Gulf Coast Medical Center
11.2012 - 07.2014
Education
Diploma -
A.D Harris High School
05.2009
Skills
- Triage
- Medical Receptionist Operations
- HIPAA/OSHA Guidelines
- Workflow Optimization
- Typing Proficiency
- Insurance Verification
- Patient Relations
- Order of Draw
- Centrifuge
- 50 Draws
Certification
- The Art of Draw Training Program - Phlebotomy - Certificate of Completion, Panama City, FL - 2024-2026
- American Heart Association - CPR/BLS Certification, 2024-2026
- Florida Public Notary
Timeline
Patient Access Registrar
HCA Healthcare (Gulf Coast Hospital)
08.2024 - Current
Front Office Manager
Shores Of Panama Resort
02.2019 - 08.2024
Customer Service Representative
General Dynamics Information & Technology
07.2014 - 06.2022
Hospitality
Gulf Coast Medical Center
11.2012 - 07.2014
Diploma -
A.D Harris High School
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