Lawanda Sheldon
Albany,NY
Summary
Experienced Human Services Worker with over 20 years of experience supporting individuals and families through community outreach, residential services, and educational environments. Skilled in client support, documentation, teamwork, and maintaining safe, supportive environments. Compassionate, dependable, and committed to helping others succeed.
Overview
18
18
years of professional experience
Work History
Teacher Assistant
Albany Community Action Partnership
Albany, NY
08.2024 - Current
- Assist lead teacher in daily classroom activities and student support
- Help students with routines, learning tasks, and engagement
- Complete and organize classroom paperwork and documentation
- Maintain a safe, structured, and positive classroom environment
Resident Counselor
Rehabilitation Support Services
Albany, NY
07.2020 - Current
- Provide direct care and daily living support to residents
- Assist with behavioral support and individualized service plans
- Maintain accurate documentation and progress notes
- Ensure resident safety and emotional well-being
Resident Counselor
Wildwood Programs
Albany, NY
03.2019 - 11.2023
- Supported individuals with developmental disabilities
- Assisted with personal care, routines, and daily activities
- Followed individualized care and service plans
- Worked collaboratively with staff and supervisors
Teacher's Assistant
Northern Rivers Family Of Services
Albany, NY
01.2022 - 08.2022
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported student learning through individualized attention and instructional guidance.
- Facilitated communication between students, parents, and educators to enhance engagement.
- Organized classroom materials and resources to promote an effective learning environment.
Guest Support Specialist
Interfaith Partnership for the Homeless
Albany, NY
10.2021 - 03.2022
- Provided support and assistance to shelter guests
- Maintained safety, structure, and respectful environments
- Connected guests with resources and referrals
Cashier / Customer Service Associate
Target
Colonie, NY
10.2018 - 05.2021
- Delivered friendly and efficient customer service
- Handled cash register transactions accurately
- Assisted customers with product questions and needs
Cashier / Customer Service Associate
Christmas Tree Shops
Colonie, NY
10.2016 - 03.2019
- Processed customer transactions efficiently
- Maintained clean and organized work areas
- Provided support in a fast-paced retail environment
Cashier
Price Chopper
Albany, NY
09.2012 - 07.2015
- Processed purchases quickly and accurately
- Provided courteous and reliable customer service
Resident Counselor
New Visions
Slingerlands, NY
03.2009 - 07.2013
- Supported residents with daily living skills and goals
- Maintained documentation and followed care plans
Certified Nursing Assistant (CNA)
Daughters of Sarah
Guilderland, NY
07.2008 - 04.2009
- Assisted residents with personal care and daily activities
- Provided compassionate care in a healthcare setting
Resident Counselor
Center for the Disabled
Albany, NY
07.2008 - 03.2009
- Supported individuals with disabilities in daily routines
- Encouraged independence while ensuring safety
Skills
- Human Services & Direct Care
- Residential & Community Support
- Classroom Assistance
- Documentation & Record Keeping
- Client Advocacy
- Team Collaboration
- Customer Service
- Dependability & Compassion
Timeline
Teacher Assistant
Albany Community Action Partnership
08.2024 - Current
Teacher's Assistant
Northern Rivers Family Of Services
01.2022 - 08.2022
Guest Support Specialist
Interfaith Partnership for the Homeless
10.2021 - 03.2022
Resident Counselor
Rehabilitation Support Services
07.2020 - Current
Resident Counselor
Wildwood Programs
03.2019 - 11.2023
Cashier / Customer Service Associate
Target
10.2018 - 05.2021
Cashier / Customer Service Associate
Christmas Tree Shops
10.2016 - 03.2019
Cashier
Price Chopper
09.2012 - 07.2015
Resident Counselor
New Visions
03.2009 - 07.2013
Certified Nursing Assistant (CNA)
Daughters of Sarah
07.2008 - 04.2009
Resident Counselor
Center for the Disabled
07.2008 - 03.2009