Lawanda Wieland
Milwaukee,WI
Summary
Healthcare professional with over 20 years of experience specifically within the Home Health industry. Focused on the mission to create opportunities for individuals with intellectual and developmental disabilities to gain skills, develop relationships, identify and realize their goals and aspirations and join the Milwaukee community as contributing adults who are living their best lives.
Striving to be a pioneer in providing an alternative to those with disabilities to being institutionalized or isolated in a family home.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Glory Train Supportive Living Home LLC
01.2023 - Current
- Manage day-to-day business operations.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Manage daily operations for optimal efficiency, streamlining processes to reduce costs.
- Interact well with customers to build connections and nurture relationships.
- Assist in recruiting, hiring and training of team members.
- Implement business strategies, increasing revenue, and effectively targeting new markets.
- Advocate on behalf of clients when necessary, ensuring their rights were protected and their voices heard within the healthcare system.
- Provide transportation and appointments management.
- Schedule and coordinate medical appointments.
- Research and recommend community resources to meet clients' needs.
Care Provider
Caring Palms
01.2017 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
Private Duty
Legal Aide
01.2014 - Current
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Facilitated smooth transitions between hospital discharge and home-based care through thorough communication with all parties involved.
- Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
- Assisted patients with daily living activities, promoting dignity and independence.
- Supported personal care needs, shopping for groceries, and cleaning house.
- Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
Mental Health Technician
Rogers Behavioral Health
03.2024 - 06.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Private Duty Caregiver
St. Camillus
01.2019 - 07.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided emotional support and companionship for clients experiencing social isolation or depression.
- Developed trusting relationships with clients'' families through open communication channels and regular updates on progress or concerns.
- Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
Education
High School -
Lady Pitts High School
01.1979
Skills
- Patient care skills
- De-Escalation skills
- Conflict Resolution
- Case Management
- Behavioral Management
- Complex Problem-Solving
- Emotional Support
- EMR / EHR
- Patient Assessments
- Appointment Coordination
- Direct Patient Care
- Staff Training and Development
- Operations Oversight
- Strategic Planning
- Payroll Processing
- Budget Development
- Staff Scheduling
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Infection Control Certificate
- Wisconsin Driver's License
- Certified Based Residential Facility Certifications (UW-GreenBay Registry)
- First Aid Certification - American Red Cross or American Heart Association.
Languages
English
Timeline
Mental Health Technician
Rogers Behavioral Health
03.2024 - 06.2024
Owner/Operator
Glory Train Supportive Living Home LLC
01.2023 - Current
Private Duty Caregiver
St. Camillus
01.2019 - 07.2023
Care Provider
Caring Palms
01.2017 - Current
Private Duty
Legal Aide
01.2014 - Current
- Basic Life Support (BLS) Certification - American Heart Association.
- Infection Control Certificate
- Wisconsin Driver's License
- Certified Based Residential Facility Certifications (UW-GreenBay Registry)
- First Aid Certification - American Red Cross or American Heart Association.
High School -
Lady Pitts High School
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