Lawanda Williams
Baltimore,MD
Summary
Detail-oriented individual with extensive experience in customer service and team collaboration. Known for effective communication and time management skills, contributing to improved operational processes and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon FC
Baltimore, MD
09.2017 - Current
- Resolved damaged item packaging by repackaging, correcting labels, and redirecting misrouted packages.
- Identified and solved operational issues related to scanning, tracking, and fulfillment processes.
- Analyzed workflows to uncover root causes of problems and suggested enhancements for efficiency.
- Managed inventory discrepancies to ensure accuracy in product information.
Entrepreneur
Chic'Monroe Beauty LLC
Baltimore, MD
03.2016 - Current
- Cultivated strong client and supplier relationships to drive business success.
- Operated point-of-sale system to accurately record customer transactions and process payments.
- Conducted market research to identify trends and opportunities for growth.
- Oversaw financial planning, budgeting, and cash flow management to enhance fiscal health.
- Established competitive pricing structures for products and services.
- Analyzed industry trends to identify potential growth areas.
- Managed company budget, optimizing expenses to increase profitability.
- Collaborated with clients to determine makeup preferences for diverse occasions.
Bartender/Catering Server
At Your Service Staffing
Baltimore, MD
05.2015 - 08.2019
- Prepared and served various beverages, including cocktails, wine, and beer.
- Maintained cleanliness and organization of bar area to meet sanitation standards.
- Engaged with customers to improve overall experience and satisfaction.
- Collaborated with kitchen staff to ensure timely service delivery.
- Followed safety and sanitation protocols consistently during all operations.
- Handled cash transactions accurately using cash register and Point of Sale (POS) system.
- Provided beverage recommendations based on customer preferences to enhance selections.
- Performed opening and closing duties, including restocking supplies efficiently.
Education
License Real Estate Salesperson - Real Estate
Great Baltimore Board Of REALTORS
Baltimore, MD09-2025
Graduate Certificate - Phlebotomy CPT
American Association Of Phlebotomy
Baltimore, MD04-2019
Graduate Certificate - Bartender/Mixology/TIPS
Maryland Bartender Academy
Baltimore, MD03-2017
Graduate Certificate - CNA/GNA
IT WORKS
Baltimore, MD01-2016
High School Diploma -
New Spiritual Foundation Christian Academy
Baltimore, MD11-2011
Skills
- Workflow analysis and problem solving
- Effective communication and collaboration
- Critical thinking and prioritization
- Order processing and inventory management
- Customer service and hospitality
- Coaching and mentoring skills
- Time management
Certification
Maryland Real Estate Salesperson
References
References available upon request.
Timeline
Problem Solver
Amazon FC
09.2017 - Current
Entrepreneur
Chic'Monroe Beauty LLC
03.2016 - Current
Bartender/Catering Server
At Your Service Staffing
05.2015 - 08.2019
License Real Estate Salesperson - Real Estate
Great Baltimore Board Of REALTORS
Graduate Certificate - Phlebotomy CPT
American Association Of Phlebotomy
Graduate Certificate - Bartender/Mixology/TIPS
Maryland Bartender Academy
Graduate Certificate - CNA/GNA
IT WORKS
High School Diploma -
New Spiritual Foundation Christian Academy