Lawanna Seals
Radcliff,KY
Summary
Customer Service Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Louisville, Kentucky
03.2022 - Current
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Food Service Supervisor
Army Air Force Exchange Service, AAFES
Fort Knox, Kentucky
05.2019 - 12.2021
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
Customer Service Manager
Walmart Supercenter
Radcliff, KY
09.2015 - 07.2018
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Composed and routed correspondence in a timely and accurate manner.
- Analyzed customer interactions to identify needs and provide resources to promote excellent service.
- Cleaned and organized register counters.
- Operated cash register with proficiency.
- Provided a high level of service by helping customers to find the specific products that they wanted.
- Informed customers about all product lines and services offered by the company.
- Worked as a team member to provide the highest level of service to customers.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Offered exceptional customer service to differentiate and promote the company brand.
Supervisor/ Foreman
Aafes Fort Knox
Fort Knox, KY
02.2006 - 05.2014
- Established and managed effective controls for labor and inventory costs.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Responded to customer concerns in a knowledgeable and professional manner.
- Effectively used items in stock to decrease waste and profit loss.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Emphasized fast, friendly customer service.
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Stocked displays with new and transferred merchandise.
- Stocked deliveries in a timely and safe manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
Childcare Provider
Child Care Provider( In my home)
Radcliff, KY
07.2018
- Kept children safe and secure at all times.
- Provided a nurturing and appropriate environment for children ranging in age from 1] to 5].
- Incorporated music and art activities to encourage creativity and expression.
- Carefully monitored children's play activities.
Education
Restaurant operations
Restaurant Operations Management Academy
2011
High School Diploma - General Studies
North Hardin High School
Skills
- Leadership development
- Time management
- Cash handling accuracy
- Flexible
- Detail-oriented
- Reliable and dependable
- Customer service
Timeline
Security Officer
Allied Universal Security Services
03.2022 - Current
Food Service Supervisor
Army Air Force Exchange Service, AAFES
05.2019 - 12.2021
Childcare Provider
Child Care Provider( In my home)
07.2018
Customer Service Manager
Walmart Supercenter
09.2015 - 07.2018
Supervisor/ Foreman
Aafes Fort Knox
02.2006 - 05.2014
Restaurant operations
Restaurant Operations Management Academy
High School Diploma - General Studies
North Hardin High School