Lawensia Derima
Teller
Lincoln ,NE
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding customer handling skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and Wells Fargo app products, including deposit accounts and conversation starters.Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
1
1
Language
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Teller
Wells Fargo
Lincoln , NE
11.2019 - Current
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Assisted estimated many customers each week and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Checked amount details and fraud markers for transaction papers such as checks and money orders to prevent theft and loss exposure.
- Created strategies to develop and expand sales of services to existing customer which resulted in almost 80% increase in customer engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages and ensure customer satisfaction during high volume traffic.
- Regularly exceeded quarterly goals by using problem solving.
- Analyzed human emotions in all professional interactions
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers and sometime Banking training.
Cashier
Chipotle Grill
Lincoln , NE
08.2018 - Current
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked closely with apprentice and service managers to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Served needs of more than 100 customers in busy peak environment.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained as certified trainer and provided back-up coverage to provide customers and team members with optimal support.
Cahier
Raising Canes
Lincoln, NE
11.2017 - 11.2019
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Counted cash in register drawer at beginning and end of shift.
- Trained as closing shift, cook and drive-thru crew member and provided back-up coverage to provide customers with optimal support.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
Merchandise Associate
Target
New York , New York
09.2018 - 10.2018
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Rotated manufacturer products as needed.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Unloaded arriving product stock and moved to store display areas.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Sales Associate
Vector Marketing Company
New York, New York
06.2018 - 08.2018
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Completed 1 Year - Chemistry
New York City College of Technology
NYFinished One Year of College And Then Transfered - Gen Eds
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Lincoln East High School
Lincoln, NE 08.2017 - 05.2018
Finished Three Years And Then Transfered -
Uft Charter School
NY 09.2014 - 06.2017
Skills
Night and safe deposit procedures
Relationship building and management
Compliance, banking laws and regulations
Consumer banking specialist
Business Development
Sales expertise
Financial services
Cash handling expertise
Excellent time management skills
Timeline
Teller
Wells Fargo
11.2019 - Current
Merchandise Associate
Target
09.2018 - 10.2018
Cashier
Chipotle Grill
08.2018 - Current
Sales Associate
Vector Marketing Company
06.2018 - 08.2018
Cahier
Raising Canes
11.2017 - 11.2019
High School Diploma -
Lincoln East High School
08.2017 - 05.2018
Finished Three Years And Then Transfered -
Uft Charter School
09.2014 - 06.2017
Finished One Year of College And Then Transfered - Gen Eds
Kingsborough Community College
Completed 1 Year - Chemistry
New York City College of Technology