Lawonda Williams
Milwaukee,WI
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
12
12
years of professional experience
Work History
Office Manager
Balanced mental health & wellness
Milwaukee, WI
04.2026 - Current
- Managed daily office operations for a mental health and wellness center.
- Coordinated client and staff schedules and appointments to ensure timely access to services.
- Implemented office policies to streamline workflows, resulting in smoother daily operations.
- Developed and maintained organized filing systems for client records, improving accessibility and compliance.
- Organized and updated filing system for efficient document retrieval. for records, correspondence and other documents.
- Oversaw supply inventory and procurement for office needs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Program Manager
Midwest Community Services
Milwaukee, WI
10.2025 - 04.2026
- Oversaw program compliance with requirements, schedule and budget
- I Facilitated regular meetings to communicate progress and address issues
- Implemented plans designed for individual's specific needs.
- Assisted in developing training materials for new hires involved in the program activities.
Program Manager
NRS Services,LLC
Greenfield, WI
10.2014 - 09.2025
- As A group home program manager I oversaw daily operations, staff supervision, resident care plans, and regulatory compliance in a residential care settings.
- Provided leadership during crisis situations, ensuring safe, consistent, and compliant responses
- Collaborate with families, case managers, and clinical teams to ensure quality care
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Office administration
- Document management
- Scheduling coordination
- Policy implementation
- Program compliance
- Quality assurance
- Staff supervision
- Training development
- Crisis intervention
- Time management
- Problem solving
- Effective communication
Timeline
Office Manager
Balanced mental health & wellness
04.2026 - Current
Program Manager
Midwest Community Services
10.2025 - 04.2026
Program Manager
NRS Services,LLC
10.2014 - 09.2025
Some College (No Degree) - Criminal Justice
University of Phoenix