Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawren Hargrave

Cookeville,TN

Summary

Compassionate and detail-driven professional with a strong background in customer service, case resolution, and administrative support. Experienced team leader with over three years of management experience, overseeing daily performance, training, and development for customer service teams in fast-paced, remote environments. Skilled at managing sensitive client interactions with empathy and accuracy, and well-versed in navigating high-volume environments while maintaining compliance and confidentiality. Passionate about supporting individuals through complex processes and ensuring a seamless, supportive experience from start to finish.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

ModeSens
10.2022 - Current
  • - Oversee customer service operations for a fashion tech platform supporting 800+ retail partners.
  • - Manage complex customer inquiries, order disputes, returns, and shipping logistics with accuracy and professionalism.
  • - Lead a team in implementing streamlined support strategies and maintaining high customer satisfaction ratings.
  • - Collaborate cross-functionally with operations, tech, and merchandising teams to resolve escalated cases.

Customer Service Representative

Nowak Dental Supplies
08.2020 - 09.2022
  • - Describe and explain details about product options to inform customers and guide purchasing decisions.
  • - Utilize Master Distribution System (MDS) Details Software to assist with Customer Service, Inventory, and Order Processing.
  • - Surpass performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • - Field customer calls regarding available merchandise, sales, current prices and upcoming company changes.

Administrative Assistant

M&M Fireplaces
03.2018 - 02.2020
  • - Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • - Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • - Coached new employees on administrative procedures, company policies and performance standards.

Table Games Dealer

Treasure Bay Casino Biloxi
12.2017 - 05.2018
  • - Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • - Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • - Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.

Table Games Dealer

Golden Nugget Hotels & Casinos
03.2016 - 12.2017
  • - Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • - Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • - Dispensed and balanced chip betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.

Server Assistant Manager

The Reef Restaurant
02.2015 - 01.2016
  • - Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • - Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • - Educated 18+ service employees on menu updates and procedural changes.
  • - Monitored food preparation, production and plating for quality control.

Income Tax Preparer

Jackson Hewitt Tax Service
10.2014 - 02.2015
  • - Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • - Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • - Completed and filed returns with tax departments at local, state and federal levels.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05-2013

Gaming License -

Crescent City School of Gaming & Bartending
New Orleans, LA
03.2016

Skills

  • Customer and client relations
  • Problem resolution
  • Relationship development
  • Team building
  • Organization
  • Administrative support

Timeline

Customer Service Manager

ModeSens
10.2022 - Current

Customer Service Representative

Nowak Dental Supplies
08.2020 - 09.2022

Administrative Assistant

M&M Fireplaces
03.2018 - 02.2020

Table Games Dealer

Treasure Bay Casino Biloxi
12.2017 - 05.2018

Table Games Dealer

Golden Nugget Hotels & Casinos
03.2016 - 12.2017

Server Assistant Manager

The Reef Restaurant
02.2015 - 01.2016

Income Tax Preparer

Jackson Hewitt Tax Service
10.2014 - 02.2015

High School Diploma -

Enterprise High School

Gaming License -

Crescent City School of Gaming & Bartending

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Lawren Hargrave