Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lawren Pina

The Bronx,NY

Summary

Detail-oriented administrative professional with hands-on experience at Avery Immigration Services supporting case processing, eligibility verification, invoice review, and documentation management. Demonstrated ability to ensure accuracy, compliance, and timely coordination of client services in a high-volume environment. Skilled in reviewing forms for completeness, reconciling invoices with authorized services, maintaining organized digital records, and communicating effectively with clients to resolve discrepancies. Committed to operational efficiency, regulatory compliance, and delivering professional, client-centered support.

Work History

Shift Supervisor

CVS Pharmacy
New York, NY
  • Supervised daily store operations and ensured compliance with company policies and procedures.
  • Reviewed and reconciled daily financial reports, cash handling, and transaction records.
  • Verified pricing accuracy and resolved discrepancies in registers and inventory.
  • Managed staff scheduling and ensured operational timelines were met.
  • Provided professional customer service and handled escalated concerns efficiently.
  • Maintained organized documentation to support audit and compliance standards.

Virtual Assistant

Avery Immigration Services
New York, NY
  • Reviewed service documentation for completeness and accuracy prior to submission.
  • Verified client eligibility and required documentation before initiating case processing.
  • Prepared and reviewed invoices to ensure alignment with authorized services and client agreements.
  • Maintained detailed digital records to support compliance and documentation tracking.
  • Communicated approval updates, documentation corrections, and case status to clients professionally.
  • Identified discrepancies in documentation and resolved issues to prevent service delays.
  • Managed appointment scheduling and maintained organized tracking systems.
  • Utilized database platforms and Microsoft Office to monitor case progress and maintain reporting accuracy.

Operations Team

Sephora USA
New York, NY
  • Oversaw inventory record maintenance and ensured shipment documentation compliance.
  • Resolved discrepancies between inventory systems and physical counts to ensure accuracy.
  • Monitored compliance with operational standards and documentation protocols.
  • Facilitated timely stock replenishment and streamlined record-keeping processes.
  • Facilitated collaboration among team members to achieve operational deadlines.

Customer Service Representative

Window Manufacturing Company
Dominican Republic

Ensured production orders were completed accurately and according to specifications.

• Verified measurements and product documentation before final processing.

• Maintained detailed records of completed units and reported discrepancies.

• Followed safety and compliance standards in a deadline-driven environment.

Sales Associate/cashier

De La Rosa Supermarket
Dominican Republic
  • Processed customer transactions accurately and reconciled registers at end of shift.
  • Verified pricing and inventory consistency to prevent discrepancies.
  • Maintained organized records of daily transactions and assisted with inventory counts.
  • Delivered strong customer service in a fast-paced retail environment.

Education

High School Diploma -

New Life School

Skills

  • Service Authorization Support
  • Invoice Review & Processing
  • Eligibility Verification
  • Documentation & Record Management
  • Compliance & Accuracy
  • Financial Reconciliation
  • Microsoft Office (Excel, Word, Outlook)
  • Database & CRM Systems
  • Customer & Provider Communication
  • Audit Support & Organized Recordkeeping
  • Strong Attention to Detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy

Virtual Assistant

Avery Immigration Services

Operations Team

Sephora USA

Customer Service Representative

Window Manufacturing Company

Sales Associate/cashier

De La Rosa Supermarket

High School Diploma -

New Life School
Lawren Pina